OTB Group Client Advisor
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About OTB Group
OTB (Only The Brave) is an Italian fashion group known for a portfolio of avant‑garde and commercially successful labels. The group positions creativity, brand autonomy and entrepreneurial leadership at the centre of its operations, combining artisanal savoir‑faire with global retail and wholesale distribution.
OTB is hiring a Client Advisor for the Madrid Serrano boutique — luxury retail sales role in Madrid.
Role & Responsibilities
- Deliver exceptional client service and personalised clienteling to cultivate long‑term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and upselling of product assortments.
- Maintain boutique standards including visual merchandising, stock replenishment, and flawless store presentation.
- Execute point‑of‑sale transactions, returns and after‑sales follow up with accuracy and discretion.
- Support CRM activities: capture client data, schedule appointments, manage follow‑up communications and campaign outreach.
- Collaborate with store leadership on inventory management, receiving, pricing and loss‑prevention procedures.
- Represent the brand at in‑store events and client appointments, ensuring brand guidelines and service protocols are upheld.
Qualifications
- Minimum 2 years' experience in luxury retail or high‑end boutique sales, with a demonstrable sales track record.
- Excellent interpersonal and communication skills with proven ability to develop and manage a client portfolio.
- Strong product knowledge and a polished, brand‑appropriate presentation and demeanour.
- Flexible availability including weekends and evenings, and readiness to participate in store events and private client appointments.
- Fluency in Spanish and professional working proficiency in English; additional languages are an asset.
Skills
Experience
At least 2 years of experience in luxury or premium retail environments, with proven ability to meet sales targets and manage VIP clientele.
Education
High school diploma or equivalent; tertiary qualification in retail, fashion, or business preferred.
Workplace
This position is based in Madrid, Madrid, Spain.
Culture
OTB fosters a creative, entrepreneurial atmosphere where brand identity and craftsmanship are prized. The business combines international retail reach with an emphasis on individual initiative, collaboration and responsible practices across its maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Consultant», «Boutique Client Relations Advisor», «Retail Client Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.