OTB Group Client Advisor

Location
Employment Full-time
Seniority Mid-Level
Posted Mar 2, 2026
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Join OTB Group in London as a Client Advisor. Represent Maison Margiela and deliver exceptional service to distinguished clientele in the luxury fashion industry.

Overview

OTB Group, a distinguished conglomerate in the luxury fashion sector, encompasses a portfolio of avant-garde brands including Maison Margiela. Renowned for its commitment to innovation and the preservation of unique brand identities, OTB Group offers a dynamic and inspiring environment for professionals passionate about high fashion and creative expression.

Role & Responsibilities

  • Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
  • Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
  • Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
  • Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
  • Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
  • Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
  • Assist with inventory management tasks, ensuring products are properly stocked and presented.
  • Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Qualifications

  • Proven experience as a Client Advisor, ideally within the luxury industry.
  • Affinity for the world of ready-to-wear fashion.

Skills

Ability to build long-term, successful relationships with clients globally. Excellent communication skills. Proactive in driving commercial performance. Skilled at cross-selling across all product categories. Versatile with a passion for challenges. Fluency in English.

Experience

Experienced Client Advisor with a background in the luxury industry.

Workplace

This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 17 posted recently. The broader England area accounts for 543 active listings on Cerulean, 18 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.

Benefits

Competitive benefits package including opportunities for professional growth within a leading luxury fashion group.

Culture

The workplace culture at OTB Group is characterized by its dedication to innovation, creativity, and the celebration of individuality. Employees are encouraged to express their unique talents and contribute to the brand's legacy of pushing the boundaries of modern fashion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.