OTB Group Client Advisor

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Role & Responsibilities

• Put clients and their experience first, with an in-depth understanding of their desires, needs and expectations.
• Welcome and assist every client, providing an excellent in-store experience.
• Use storytelling and engaging questions to connect with clients.
• Build authentic, long-term client relationships that make each experience feel personal.
• Handle customer complaints effectively, consulting the line manager when necessary.
• Demonstrate active leadership on the sales floor, drive individual and team objectives, and take accountability for sales results.
• Proactively cross-sell across all departments and maximize sales opportunities to achieve individual targets and KPIs.
• Demonstrate knowledge of the brand and its products.
• Process payments, returns, refunds, remote sales and tax-free transactions accurately and promptly.
• Maintain high standards across the shop floor and visual displays, following company operating guidelines and stock procedures.
• Help maintain a high level of security and prevent product theft, including tagging garments and merchandise on the floor.
• Identify innovative improvements and new ways of working, and stay up to date on fashion trends and competitors.
• Develop meaningful, loyal client relationships through personal connections and CRM initiatives.
• Drive sales by understanding client preferences and creating tailored experiences that support strong sales performance.

Qualifications

• Previous experience in sales; experience with structured luxury fashion or retail companies is an asset.
• Passion for retail and customer service, with a commercial mindset.
• Excellent knowledge of the luxury sector and product sensibilities.
• Strong communication skills.
• Willingness to grow within the organization; willingness to relocate is a plus.
• Digital awareness and openness to new ways of working.
• Passion for premium denim and Diesel culture, with the ability to act as a brand ambassador.
• Fluent English and Spanish; a third language is a plus.
• Strong competencies in decision-making, strategic thinking, financial acumen, innovation, customer focus and execution.
• Belief in collaboration, trust and courage.

Skills

Experience

Previous experience in sales roles; experience in structured luxury fashion or retail companies is an asset.

Benefits

Competitive performance-dependent pay; development opportunities across the Diesel and OTB Group store network in Spain and abroad; generous employee discount on Diesel; permanent contract for 30 hours per week; collaborative, young and dynamic team; highly inclusive working environment.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.