OTB Group Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $19–20/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 26, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Maison Margiela Client Advisor position in Honolulu; luxury retail sales role at Ala Moana boutique, $19–$20/hr.
Role & Responsibilities
- Achieve and exceed monthly sales targets as established by management
- Demonstrate expert knowledge of all assigned product categories and remain current across store merchandise
- Welcome and recognize regular customers, optimizing each sales interaction to deliver the highest level of sophistication and service
- Provide exceptional customer service with meticulous attention to client needs, both stated and anticipated
- Maintain comprehensive client records including purchase history, preferences, sizing, color selections, and personal milestones
- Execute follow-up communications through telephone, correspondence, and special announcements to nurture client relationships
- Schedule client appointments and pre-select merchandise in advance to enhance the appointment experience
- Demonstrate and recommend products; coordinate complete wardrobing solutions aligned with brand standards
- Maintain current knowledge of fashion trends and competitive landscape
- Participate in inventory management processes and stock-taking
- Uphold visual merchandising standards, ensuring accurate coding, pricing, and tagging of merchandise
- Maintain store cleanliness, organization, and a positive atmosphere conducive to premium shopping
- Support brand image through consistent adherence to dress code and communication of brand values
Qualifications
- Previous retail customer service experience in the luxury market
- Excellent written and verbal communication skills
- Strong organizational capabilities and multi-tasking proficiency
- Customer/Client focus and ethical conduct
- Prior client book or proven track record preferred
- 4+ years in premium or luxury commission sales environment preferred
- Experience in luxury or high-end clienteling environments preferred
Skills
Experience
Previous retail customer service experience in the luxury market is essential. Four or more years in a premium or luxury commission sales environment, preferably with an established client book, is preferred.
Education
High school diploma or equivalent; additional formal education in fashion, retail, or business is advantageous but not required.
Workplace
This position is based in Honolulu, Hawaii, USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 20 per hour.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.