OTB Group Client Advisor
- Location
- GuadalajaraJaliscoMexico
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 14, 2026
About OTB Group
OTB (Only The Brave) is the Italian fashion group behind Diesel and several contemporary luxury maisons. The group combines entrepreneurial creativity with global retail expertise; brands within OTB emphasize design-led products, strong consumer engagement and provocative brand DNA.
OTB (Diesel) — Client Advisor in Guadalajara, Mexico. Deliver premium client service and drive sales at Diesel Guadalajara Midtown.
Role & Responsibilities
- Deliver exceptional in-store client service and develop long-term relationships through proactive clienteling and follow-up.
- Achieve individual and store sales targets by converting footfall, upselling, and recommending complete looks.
- Operate point-of-sale (POS) systems accurately; handle transactions, exchanges and after-sales processes in line with brand standards.
- Maintain boutique visual merchandising and presentation to brand directives, including window dressing and on-floor replenishment.
- Manage stockroom procedures, assist with inventory counts and adhere to loss-prevention policies.
- Support store events, product launches and local marketing initiatives to drive traffic and brand visibility.
- Record client interactions and sales activity in CRM; provide market and client feedback to store management.
Qualifications
- Fluent Spanish; professional working proficiency in English preferred.
- Proven retail sales experience, preferably 1–3 years within premium, denim or contemporary fashion brands.
- Demonstrable track record of meeting or exceeding sales targets and delivering high-quality client service.
- Excellent interpersonal skills, polished presentation and a customer-first mentality.
- Flexible availability including weekends and retail peak periods; legal right to work in Mexico.
Skills
Experience
Minimum of approximately 1–3 years of retail sales experience in premium or lifestyle fashion, with direct responsibility for client relationships and meeting sales targets. Experience with denim or contemporary apparel brands is an advantage.
Education
High school diploma or equivalent; tertiary education in fashion, marketing or business is desirable but not required.
Workplace
The role is situated in Guadalajara, Jalisco, Mexico.
Culture
The OTB group fosters a creative, brand-driven environment where bold design and authentic storytelling are central. Retail teams operate in fast-paced boutiques that prioritise client experience, visual identity and a collaborative store culture.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Consultant», «Retail Sales Associate», «Personal Shopper», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.