OTB Group Client Advisor
Closed The candidacy window for this position at OTB Group has closed.
While this position is no longer receiving submissions as of May 15, 2026, we invite you to explore further opportunities at OTB Group or browse all open roles.
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- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 15, 2026
About OTB Group
OTB (Only The Brave) is an Italian fashion group known for an eclectic portfolio of contemporary and luxury maisons. The group supports creative autonomy across its brands and operates internationally, combining entrepreneurial energy with an emphasis on design-driven, market-forward retailing.
OTB seeks a Client Advisor in Florence: boutique sales role delivering luxury client service and achieving sales targets.
Role & Responsibilities
- Deliver outstanding, personalised service to high-value clientele and cultivate long-term client relationships through proactive clienteling.
- Achieve and exceed individual and store sales targets by converting traffic, upselling, and promoting full-price transactions.
- Maintain deep product knowledge across seasonal collections and convey brand DNA and craftsmanship to clients.
- Manage daily boutique operations including POS transactions, visual merchandising upkeep, stock replenishment and loss-prevention procedures.
- Support events, private appointments and in-store activations; coordinate follow-up communications and after-sales service.
- Collaborate with store leadership and colleagues to share market feedback, client insights and local buying tendencies.
Qualifications
- Proven retail sales experience; 1–3 years in luxury, premium or contemporary fashion retail preferred.
- Demonstrable track record of meeting sales targets and delivering high standards of client service.
- Excellent interpersonal skills with a polished, client-focused manner appropriate for luxury clientele.
- Professional presentation and strong work ethic; flexibility to work retail hours including weekends and evenings.
- Language skills: fluent Italian; proficiency in English advantageous (preferred but not mandatory).
Skills
Experience
Preferably 1–3 years of direct experience in luxury or premium retail environments with documented sales performance and client development experience.
Education
High school diploma or equivalent; vocational training or tertiary education in fashion, retail or hospitality is advantageous.
Workplace
This position is based in Florence, Tuscany, Italy.
Culture
OTB cultivates a creative, brand-centric workplace that balances entrepreneurial agility with international reach. Teams operate in a design-led environment where individuality of each maison is respected and commercial ambition is encouraged.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Consultant», «Client Relations Advisor», «Personal Shopper», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.