OTB Group Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 16, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Jil Sander seeks Client Advisor for Düsseldorf boutique in luxury fashion retail role focused on client relationships and sales performance.
Role & Responsibilities
- Welcome customers and curate an exceptional in-store experience, identifying their needs and expectations whilst providing detailed product and trend information
- Develop and maintain one-on-one relationships with clients using both in-person and digital engagement tools
- Maintain meticulous records of customer account activities, including contact information, delivery requirements, product preferences, purchase history, and all follow-up correspondence related to closing sales
- Demonstrate comprehensive brand and product knowledge through ongoing training and continuous awareness of luxury market trends and competitor positioning
- Achieve personal and store sales targets by expertly managing customer accounts throughout the entire sales cycle, converting inquiries into transactions
Qualifications
- 3–4 years of experience in luxury fashion retail
- Fluent German language skills with strong verbal, written, and email communication abilities
- Back-of-house (BOH) operational knowledge
- Proven ability to handle clients with care, empathy, and attentiveness to detail
- English or additional language proficiency preferred
Skills
Experience
3–4 years of professional experience in the luxury fashion sector, with demonstrated success in client-facing retail roles and a track record of achieving sales targets.
Education
No specific educational qualification mentioned; secondary education or equivalent assumed.
Workplace
This position is based in Düsseldorf, North Rhine-Westphalia, Germany.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Fashion Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.