OTB Group Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 18, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Marni seeks Client Advisor in Dallas, TX. Luxury retail sales role with focus on clienteling, product expertise, and exceptional service in high-end fashion.
Role & Responsibilities
- Exceed monthly sales targets established by management while maintaining service excellence and brand sophistication
- Develop and maintain comprehensive product knowledge across all Marni categories and remain current on fashion trends and competitive landscape
- Cultivate lasting client relationships by welcoming and recognizing regular customers, understanding both explicit and implicit needs, and providing personalized styling and wardrobing solutions
- Maintain detailed client book including sales records, preferences, sizes, colors, style preferences, and personal milestones to ensure consistent, sophisticated customer service
- Schedule client appointments, curate merchandise in advance, and deliver exceptional post-sale follow-up through calls, correspondence, and special announcements
- Ensure visual merchandising standards compliance, accurate product coding, tagging, and pricing according to company guidelines
- Participate in inventory processes and maintain store cleanliness and organization to enhance the shopping experience
- Provide store management with qualitative feedback and collaborate with colleagues to achieve business objectives
- Uphold brand values through adherence to dress code and consistent communication of the Marni brand identity
Qualifications
- Previous retail customer service experience in the luxury market
- Excellent written and verbal communication skills
- Strong customer service orientation and proficiency
- Client book experience preferred
- Ability to stand and walk for up to eight hours in a workday
- Ability to lift and move up to 50 pounds
Skills
Experience
4+ years in premium or luxury commission sales environment preferred; prior experience in luxury or high-end clienteling environment highly valued
Education
Equivalent retail luxury market experience; no specific formal education requirement stated
Workplace
This position is based in Dallas, Texas, USA.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Style Consultant», «Fashion Consultant», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.