OTB Group Client Advisor
- Location
- Costa MesaCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $18–19/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 10, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Marni Client Advisor position at South Coast Plaza, Costa Mesa—luxury retail sales and client relationship role with $18–$19/hr compensation.
Role & Responsibilities
- Greet and assist clients with a warm, professional, and personalized approach
- Provide expert product knowledge and styling advice tailored to client needs and preferences
- Drive sales through exceptional service, strategic upselling, and cross-selling initiatives
- Maintain a high level of client satisfaction to encourage repeat business and brand advocacy
- Build and cultivate strong relationships with clients through personalized luxury shopping experiences
- Develop and maintain an active client book, engaging patrons through targeted follow-ups, invitations to events, and personal styling sessions
- Anticipate client needs and proactively offer recommendations aligned with individual tastes and preferences
- Uphold Marni's brand values, image, and standards at all times
- Stay updated on brand heritage, new collections, and emerging industry trends
- Ensure store presentation and merchandising align with brand guidelines and seasonal campaigns
- Process transactions efficiently and manage POS system operations with accuracy
- Manage inventory, stock replenishment, and product care to maintain store standards
- Support back-office functions and participate in visual merchandising activities as needed
Qualifications
- Previous experience in fashion, jewelry, or lifestyle retail brands
- Strong interpersonal and storytelling skills to engage clients effectively
- Demonstrated ability to meet and exceed sales targets consistently
- Passion for delivering personalized, customer-centric shopping experiences
- Ability to interact professionally with an international and culturally diverse clientele
- Collaborative spirit and strong teamwork capabilities in a dynamic retail environment
- Multilingual proficiency preferred
Skills
Experience
Previous experience in fashion, jewelry, or lifestyle brands is required. Candidates should demonstrate a proven track record of driving sales, building client relationships, and delivering exceptional service in a retail environment.
Education
High school diploma or equivalent; further education in fashion, merchandising, or related fields is advantageous.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 18 to USD 19 per hour.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.