OTB Group Client Advisor
- Location
- Central ValleyWAUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $18–19/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 10, 2026
About OTB Group
OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.
Maison Margiela Client Advisor position in Central Valley, WA – luxury retail sales role offering $18–$19/hour.
Role & Responsibilities
- Achieve and exceed monthly sales targets as established by management
- Develop comprehensive product knowledge across all assigned and available categories, maintaining current awareness of seasonal offerings and collections
- Execute consultative sales processes that prioritize client experience and sophistication, welcoming and building rapport with regular and new customers
- Maintain detailed client records including purchase history, personal preferences, sizing information, and important life events to facilitate personalized service
- Conduct client follow-up through telephone, correspondence, and special announcements to foster loyalty and repeat business
- Demonstrate product styling and wardrobing techniques while ensuring alignment with brand aesthetic and quality standards
- Schedule client appointments and curate merchandise selections in advance to optimize the appointment experience
- Build and maintain a high-profile, international clientele database through systematic customer relationship management
- Participate in visual merchandising execution, ensuring proper coding, tagging, and pricing per company standards
- Contribute to inventory processes and maintain store organization and cleanliness
- Communicate and embody Maison Margiela's distinctive brand values and creative philosophy
- Monitor fashion trends and competitive landscape to inform client conversations and maintain market awareness
- Collaborate with team members to achieve collective business objectives and maintain positive store environment
Qualifications
- Proven retail customer service experience in the luxury market
- Existing client book or demonstrated ability to build and manage client relationships
- Excellent verbal and written communication skills
- Strong organizational and multi-tasking capabilities
- Familiarity with luxury or high-end clienteling environments
- 4+ years of commission sales experience in premium or luxury retail
Skills
Experience
Previous retail customer service experience in the luxury sector is essential. Preferred candidates will demonstrate a proven sales track record with achievement of revenue targets and 4 or more years of professional experience in commission-based premium or luxury retail environments, ideally within a high-end clienteling context.
Education
No formal education requirement specified; retail customer service experience in luxury market is the primary qualification.
Workplace
This position is based in Central Valley, WA, USA.
Compensation
The base compensation for this position ranges from USD 18 to USD 19 per hour.
Culture
Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Advisor», «Style Consultant», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.