OTB Group Client Advisor

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Role & Responsibilities

• Achieve or exceed individual sales goals and contribute to store objectives.
• Monitor and act on personal KPIs: Net Sales, ATV, UPT, conversion, client acquisition and retention, repeat client sales, and full-price sell-through.
• Grow basket size through cross-selling, upselling, and complete-look selling.
• Use business and client insights to adapt selling strategies and share observations with Store Management.
• Support product launches, events, and commercial activations.
• Build and actively manage a high-quality client portfolio.
• Use CRM and clienteling tools to record client preferences, purchases, and follow-up opportunities.
• Conduct personalized outreach about new arrivals, special orders, and seasonal collections through approved channels.
• Invite clients to appointments, private events, and brand experiences.
• Acquire new clients through networking, referrals, events, and local partnerships.
• Protect client confidentiality in accordance with company policy and applicable privacy requirements.
• Create a welcoming, elevated experience consistent with the brand's positioning.
• Maintain expert knowledge of current collections, materials, craftsmanship, pricing, availability, and styling.
• Communicate the brand's heritage, values, and design philosophy through compelling product storytelling.
• Adapt the selling approach to a diverse client base, resolve concerns professionally, and escalate when appropriate.
• Participate actively in product knowledge, selling skills, and CRM training.
• Monitor inventory levels to maximize selling opportunities and promptly flag discrepancies.
• Execute product searches, transfers, holds, reservations, and special orders according to company procedures.
• Participate in cycle counts and physical inventories; support replenishment, shipment processing, and stock organization.
• Accurately process POS transactions, returns, exchanges, repairs, and alterations.
• Uphold visual merchandising standards, opening and closing procedures, and loss prevention, security, and safety protocols.
• Contribute to a collaborative, inclusive, high-performing store environment.
• Share client insights, product knowledge, and selling strategies with colleagues.
• Participate in daily meetings, business updates, and store initiatives.
• Support onboarding of new team members through knowledge sharing and positive role modeling.

Qualifications

• At least 2 years of selling experience; fashion or retail experience preferred.
• Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred.
• Demonstrated ability to achieve sales goals and deliver exceptional service.
• Verbal and written communication skills, including active listening, to determine business goals and suggest ways to achieve them through human resource initiatives.
• Excellent communication, interpersonal, and relationship-building skills.
• Commercial awareness and a working understanding of retail KPIs.
• Proficiency with CRM, POS, and clienteling platforms.
• Strong organizational skills and attention to detail.
• Availability to work a flexible retail schedule, including weekends, holidays, and special events.
• Analytical and problem-solving abilities, with strong attention to detail.
• Strong project management and change management skills, with the ability to prioritize in a fast-paced environment.
• Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request; employment is contingent on successful verification of authorization under federal immigration laws.

Skills

Experience

At least 2 years of selling experience; fashion or retail experience preferred.

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.