OTB Group Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 14, 2026
About OTB Group
OTB is an international fashion group that develops and supports a portfolio of contemporary and luxury maisons. The group is known for championing creative designers and entrepreneurial brands, combining commercial acumen with a strong emphasis on product craft, innovation and global retail expansion.
OTB — Client Advisor (temporary) in Paseo de Gracia, Barcelona. Luxury retail role focused on client service and sales.
Role & Responsibilities
- Deliver exceptional, personalised client service to a discerning luxury clientele on Paseo de Gracia, cultivating long-term relationships and repeat business.
- Achieve and exceed individual and store sales targets through proactive clienteling, cross-selling and upselling.
- Maintain expert product knowledge across the brand assortment and communicate features, craftsmanship and styling advice with credibility.
- Operate the point-of-sale system accurately; handle cash, card transactions and returns in accordance with store policies.
- Manage client data and follow up with clients using the CRM to drive appointments, events and after‑sales care.
- Support visual merchandising and ensure the boutique presentation meets brand standards at all times.
- Receive, check and replenish stock; assist with inventory counts and loss-prevention procedures.
- Work flexibly across rostered shifts, including weekends and peak retail periods, and support store events and launches.
Qualifications
- Proven retail sales experience, preferably within luxury, premium or contemporary fashion houses.
- Demonstrable track record of meeting sales targets and delivering high standards of client service.
- Excellent interpersonal skills with the ability to engage an international and style-conscious clientele.
- Strong organisational skills, attention to detail and reliability in cash handling and stock administration.
- Comfortable working in a fast-paced boutique environment and adapting to changing priorities.
- Availability to work flexible hours, including weekends and special store events.
Skills
Experience
Minimum practical experience in a client-facing retail role; prior experience with luxury or premium fashion brands is preferred.
Education
Secondary education (high school diploma) required; vocational or tertiary qualifications in fashion, retail, hospitality or related fields are an advantage.
Workplace
The successful candidate will be located in Barcelona, Catalonia, Spain.
Culture
OTB fosters a creative, entrepreneurial and collaborative workplace that values designer-driven creativity alongside commercial rigour. The group operates across international markets and encourages professional development, cross-brand exposure and a respect for craftsmanship and innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like OTB Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Associate», «Retail Sales Consultant», «Personal Shopping Advisor», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.