OTB Group Assistant Store Manager

About OTB Group

OTB Group, a renowned conglomerate in the luxury fashion industry, is celebrated for its innovative and avant-garde approach to fashion. Home to iconic brands such as Marni, the group is dedicated to fostering creativity and individuality in its workforce, providing a dynamic and inclusive environment for its employees.

Maison Margiela is seeking an Assistant Store Manager to lead the team, elevate the client experience, drive sales, and oversee store operations at the Woodbury Commons Outlet. The role partners closely with the Store Manager on business strategy, team development, clienteling, and operational performance.

Role & Responsibilities

• Lead and inspire the team to deliver an elevated shopping experience while driving sales and operational excellence.
• Work closely with the Store Manager to implement business strategies, maintain brand integrity, and cultivate strong client relationships.
• Support the team in achieving individual and store sales targets.
• Communicate and track store sales and key performance indicators (KPIs), providing context and rationale for business results.
• Review store schedules weekly to ensure appropriate coverage and payroll management.
• Monitor and control expenses to ensure the store achieves its expense budgets.
• Participate in store operations, including recruiting and training associates, coordinating store logistics, and working with the team to keep the store fully operational.
• Foster an inspiring environment for engagement and learning that empowers employees to realize their potential.
• Oversee recruitment, team development, and performance management.
• Deliver an elevated, personalized luxury experience to high-net-worth clientele.
• Build and maintain client relationships through CRM strategies and personalized follow-ups.
• Ensure the team delivers superior product knowledge and exceptional client service.
• Provide ongoing coaching and performance feedback to maintain a motivated and engaged team.
• Foster a positive, collaborative work environment aligned with brand values.
• Oversee daily store operations, including inventory management, cash handling, and stock replenishment.
• Uphold luxury brand standards through visual merchandising and store presentation.
• Ensure compliance with company policies, procedures, and loss-prevention measures.
• Analyze sales reports and KPIs to identify improvement opportunities and drive business growth.
• Assist the Store Manager in executing marketing and promotional strategies.
• Develop and implement initiatives to increase foot traffic and client loyalty.

Qualifications

• 5+ years of retail experience, preferably in a leadership role.
• Strong understanding of luxury clientele, high-touch service, and clienteling techniques.
• Proven ability to drive sales and meet or exceed targets.
• Excellent communication, leadership, and organizational skills.
• Proficiency with CRM systems and retail POS software.
• Passion for luxury fashion, fine jewelry, watches, or lifestyle products.
• Proficiency with Microsoft Office Suite or related software.
• Strong project management skills and the ability to prioritize in a fast-paced environment.
• Flexible availability, including weekends, holidays, and early or late shifts as needed.
• Financial management experience.
• Ethical conduct and the ability to lead by example.
• Learning orientation and the ability to train and teach.
• Leadership skills and comfort with having difficult conversations.
• Elevated market awareness and networking skills.
• Must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Skills

Experience

5+ years of experience in retail, preferably in a leadership role; financial management experience.

Workplace

Compensation

The base compensation for this position ranges from USD 70,000 to USD 75,000 per annum.

Culture

Marni, as part of the OTB Group, champions creativity through diversity, fostering an inclusive atmosphere where unique talents and perspectives are celebrated and encouraged to flourish.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.