- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 10, 2026
About Orlebar Brown
Founded in London in 2007 by Adam Brown, Orlebar Brown redefined men’s swimwear through tailored swim shorts inspired by the precision of traditional trousers. Now part of Chanel, the British brand extends its distinctive approach across resortwear, combining vibrant photographic prints, considered fabrics and an effortless holiday sensibility. As an employer, Orlebar Brown brings together creative, commercial and retail expertise around a clearly articulated lifestyle proposition. Its activities encompass design, product development, digital commerce and customer experience, offering professionals the opportunity to contribute to a luxury brand where attention to detail, distinctive storytelling and an understanding of contemporary leisure are central to its identity.
The Sales Associate builds lasting customer relationships, delivers exceptional service and sales, and represents Orlebar Brown’s “Feel Summer” promise in its Madrid store. This is a permanent position, with potential to take on additional Key Holder responsibilities after successfully performing the role.
Role & Responsibilities
- Build lasting relationships with O.B. customers and help them make the most of their holidays.
- Bring a dynamic, personal and bold approach to teamwork, service and sales.
- Welcome and engage customers confidently, building lasting relationships.
- Go above and beyond to inspire customers to enjoy better holidays at every opportunity.
- Offer a friendly welcome and use an outgoing manner to shape the customer experience.
- Stay in touch with customers beyond the store using customer service tools and platforms.
- Collaborate with the team to ensure retail operational excellence and outstanding customer service.
- Develop an understanding of how exceptional customer service affects sales, key performance indicators and customer relationships.
- Identify customer needs and answer product-related questions articulately.
- Bring the collections to life through engaging storytelling and a “Feel Summer” attitude in store.
- Answer questions about Orlebar Brown garments, including their price, appearance, materials, sizing and key features.
- Make every effort to meet customers’ needs for product availability and sourcing, following requests through to completion.
- Show passion for O.B. ranges and confidently recommend styles and create wardrobes.
- Collect customer data to grow Orlebar Brown’s customer base and encourage repeat visits and loyalty by nurturing existing relationships and building new ones.
- Uphold store standards and work with the team to ensure the store always presents its best image.
- Attend regular training sessions on seasonal product launches to maintain up-to-date product knowledge.
- Contribute feedback to daily and weekly store reports and share stories with the wider business.
- After successfully performing the role for a period, may be offered additional responsibilities as a Key Holder.
- Carry out other reasonable tasks or duties assigned by a more senior colleague.
Qualifications
- Ability to build rapport with customers.
- Demonstrated passion for the brand and affinity with its promise and purpose.
- Willingness to adapt and take on new challenges.
- Maintain a professional appearance and represent the O.B. brand.
- Ability to manage multiple demands and competing priorities successfully.
- Excellent verbal and written communication skills in English and Spanish.
- Genuine commitment to maintaining high standards.
Skills
Workplace
The role is situated in Madrid, Madrid, Spain.
Benefits
Competitive benefits package including Orlebar Brown and CHANEL product discounts and exclusive employee sales; length-of-service incentives; one additional week of paid leave, separate from 25 days of annual leave and public holidays; full uniform; and access to an employee dining room during working hours. The role also offers a diverse working environment and training and development opportunities.
Culture
Orlebar Brown’s workplace culture reflects its British heritage and distinctive approach to tailored swimwear, combining a relaxed, holiday-inspired spirit with exacting standards of design and quality. The brand’s emphasis on fit, colour and contemporary lifestyle places creativity, attention to detail and customer experience at the heart of its professional environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.