Orlebar Brown Sales Advisor

About Orlebar Brown

Founded in London in 2007 by Adam Brown, Orlebar Brown redefined men’s swimwear through tailored swim shorts inspired by the precision of traditional trousers. Now part of Chanel, the British brand extends its distinctive approach across resortwear, combining vibrant photographic prints, considered fabrics and an effortless holiday sensibility. As an employer, Orlebar Brown brings together creative, commercial and retail expertise around a clearly articulated lifestyle proposition. Its activities encompass design, product development, digital commerce and customer experience, offering professionals the opportunity to contribute to a luxury brand where attention to detail, distinctive storytelling and an understanding of contemporary leisure are central to its identity.

Role & Responsibilities

• Build lasting relationships with Orlebar Brown clients and help them “Holiday Better.”
• Bring a vibrant, tailored and brave approach to teamwork, service and sales.
• Welcome and engage customers confidently, build rapport and deliver a memorable experience.
• Go above and beyond to inspire customers and provide exceptional service.
• Maintain contact with customers beyond the shop floor using clienteling tools and platforms.
• Collaborate with the team to support retail operational excellence and outstanding client care.
• Develop an understanding of how customer service affects sales, KPIs and customer relationships.
• Identify customer needs and answer product-related questions eloquently.
• Tell the stories behind the collections and bring a “Feel Summer” attitude to the store.
• Answer questions about the price, appearance, feel, texture and key features of Orlebar Brown products.
• Go the extra mile to check availability and source products, following each request through to completion.
• Show passion for Orlebar Brown ranges, recommend styles and help customers build wardrobes.
• Capture customer details to grow the customer base, encourage repeat visits and foster loyalty by nurturing existing relationships and forming new ones.
• Maintain high shop-floor standards and work with the wider team to ensure the store always looks its best.
• Attend regular training on seasonal product launches to keep product knowledge current.
• Contribute feedback to daily and weekly store reporting and share customer stories with the wider business.
• Undertake other reasonable tasks assigned by a more senior colleague.

Qualifications

• Ability to build rapport with customers.
• Demonstrated passion for the brand and affinity with its promise and purpose.
• Willingness to adapt and take on new challenges.
• Ability to maintain a professional image and act as an Orlebar Brown brand ambassador.
• Ability to manage multiple demands and competing priorities.
• Excellent verbal and written communication skills.
• Strong attention to maintaining high store standards and a keen eye for detail.

Skills

Benefits

12% superannuation on ordinary earnings; Orlebar Brown and CHANEL product discounts; employee-only sales; brand ambassador uniform; service award incentives; one week of “Holiday Better” time off across the year, separate from personal carer’s leave, annual leave and Australian public holidays. The role also offers a diverse working environment and opportunities to train and develop skills.

Culture

Orlebar Brown’s workplace culture reflects its British heritage and distinctive approach to tailored swimwear, combining a relaxed, holiday-inspired spirit with exacting standards of design and quality. The brand’s emphasis on fit, colour and contemporary lifestyle places creativity, attention to detail and customer experience at the heart of its professional environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.