Orlebar Brown Sales Advisor

About Orlebar Brown

Founded in London in 2007 by Adam Brown, Orlebar Brown redefined men’s swimwear through tailored swim shorts inspired by the precision of traditional trousers. Now part of Chanel, the British brand extends its distinctive approach across resortwear, combining vibrant photographic prints, considered fabrics and an effortless holiday sensibility. As an employer, Orlebar Brown brings together creative, commercial and retail expertise around a clearly articulated lifestyle proposition. Its activities encompass design, product development, digital commerce and customer experience, offering professionals the opportunity to contribute to a luxury brand where attention to detail, distinctive storytelling and an understanding of contemporary leisure are central to its identity.

Role & Responsibilities

• Build lasting relationships with clients and help them enjoy a better holiday experience.
• Represent Orlebar Brown as a brand ambassador, embodying its “Feel Summer” promise and values.
• Bring a vibrant, tailored and brave approach to teamwork, service and sales.
• Welcome and engage customers confidently, using an outgoing personality to enhance their experience.
• Exceed customer expectations and inspire customers to enjoy a better holiday experience.
• Maintain contact with customers beyond the shop floor using clienteling tools and platforms.
• Collaborate with the team to uphold retail operational excellence and deliver excellent client care.
• Develop an understanding of how exceptional customer service affects sales, KPIs and customer relationships.
• Identify customer needs and answer product-related questions eloquently.
• Tell the story of the collections and create a store atmosphere that reflects the “Feel Summer” attitude.
• Answer questions about the price, appearance, feel, texture and key features of Orlebar Brown products.
• Go the extra mile to meet customer needs, particularly by checking availability and sourcing products, and follow through to completion.
• Show passion for Orlebar Brown collections, recommend styles and help customers build wardrobes.
• Capture customer details to grow the customer base, encourage repeat visits and build loyalty by nurturing existing relationships and establishing new ones.
• Maintain high shop-floor standards and work with the wider team to keep the store looking its best.
• Attend regular training on seasonal product launches to keep product knowledge up to date.
• Contribute feedback and views to daily and weekly store reporting, sharing insights with the wider business.
• Support customer-focused tasks, including assisting the Concierge Team, shipping online orders using store stock, and fulfilling products for third-party sales platforms.
• May take on additional Key Holder responsibilities after successfully performing in the role for a period of time.
• Carry out other reasonable tasks assigned by a more senior colleague.

Qualifications

• Ability to build rapport with customers.
• Demonstrated passion for the brand and affinity with its promise and purpose.
• Willingness to adapt and take on new challenges.
• Professional presentation and ability to act as an ambassador for the Orlebar Brown brand.
• Ability to manage multiple demands and competing priorities.
• Excellent spoken and written English and Italian communication skills.
• Strong commitment to maintaining high store standards and keen attention to detail.

Skills

Benefits

Development opportunities; a diverse working environment; training and skills development; a competitive benefits package.

Culture

Orlebar Brown’s workplace culture reflects its British heritage and distinctive approach to tailored swimwear, combining a relaxed, holiday-inspired spirit with exacting standards of design and quality. The brand’s emphasis on fit, colour and contemporary lifestyle places creativity, attention to detail and customer experience at the heart of its professional environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.