Orlebar Brown Assistant Store Manager

About Orlebar Brown

Founded in London in 2007 by Adam Brown, Orlebar Brown redefined men’s swimwear through tailored swim shorts inspired by the precision of traditional trousers. Now part of Chanel, the British brand extends its distinctive approach across resortwear, combining vibrant photographic prints, considered fabrics and an effortless holiday sensibility. As an employer, Orlebar Brown brings together creative, commercial and retail expertise around a clearly articulated lifestyle proposition. Its activities encompass design, product development, digital commerce and customer experience, offering professionals the opportunity to contribute to a luxury brand where attention to detail, distinctive storytelling and an understanding of contemporary leisure are central to its identity.

Role & Responsibilities

• Achieve and, wherever possible, exceed sales targets and key KPIs, including footfall, units per transaction (UPT), conversion and average transaction value (ATV).
• Manage and motivate store staff to deliver outstanding customer service; lead the team in selling techniques and service standards.
• Drive sales through a range of initiatives.
• Assist the Store Manager with day-to-day store operations and daily and weekly administrative workloads.
• Build a client base and client books.
• Liaise with the Head of Retail and key head-office staff and departmental teams to drive the business.
• Handle store banking, cashing up and key-holder responsibilities.
• Ensure staff maintain Orlebar Brown standards and that the store team wears and maintains its uniform to brand standards.
• Maintain appropriate stock levels and high standards of housekeeping, cleanliness and merchandising in line with visual merchandising guidelines.
• Maintain the security of the shop premises, stock and cash.
• Complete and submit required paperwork and reports to Orlebar Brown Head Office.
• Oversee stock control, stock management and daily stock counts with the Store Manager; liaise with head-office merchandising about corrections.
• Manage the store and team in the Store Manager’s absence.
• Manage the staff rota, subject to the Store Manager’s approval.
• Work with the Store Manager to develop the sales team and deliver training at store level.
• Handle customer complaints sympathetically and promptly.
• Recruit team members, advertise vacancies, identify candidates and conduct first-stage interviews with the Store Manager or, in their absence, independently; arrange second-stage interviews with the Head of Retail, who makes the final hiring decision.
• Induct new staff and provide product, till, procedural and process-focused training.

Qualifications

• At least 2 years’ retail experience at supervisor level or equivalent, ideally in a premium or luxury boutique of 30–250 sqm, or in a department store as a department manager or equivalent.
• At least 3 years of related experience.
• Excellent verbal and written communication skills.
• Excellent customer service, demonstrated through service leadership and daily selling activity.
• Ability to create and drive sales and footfall during quieter periods.
• Experience building client bases and client books.
• Good numerical skills and proficiency in Excel, PowerPoint and Word.
• Planning and organisational skills.
• Confidence managing a store team of 3–8 people.
• Strong attention to store standards and detail.
• Self-confidence and self-motivation.
• A team-oriented approach and ability to build strong professional working relationships with the store team, Store Manager and Head of Retail.
• Logical problem-solving ability and confidence taking on challenges.
• Ability to take ownership of a project and see it through development.
• Practical multitasking skills, balancing attention to detail with a broader perspective.
• Self-starter who can work independently as well as collaboratively.
• Enthusiasm for the work and flexibility to meet business needs.
• Ability to communicate effectively at multiple levels and liaise with key head-office departments.
• Ability to identify solutions and liaise with the line manager.
• Ability to move items weighing 15–25 lbs, including overhead lifting, pulling and pushing.
• Ability to stand for extended periods.

Skills

Experience

At least 2 years’ retail experience at supervisor level or equivalent, ideally in a premium or luxury boutique of 30–250 sqm or as a department manager or equivalent in a department store; at least 3 years of related experience.

Compensation

The base compensation for this position ranges from USD 75,000 to USD 90,000 per annum.

Benefits

Private medical insurance, with the option to add family members; dental and vision cover; paid vacation and sick time; 401(k) after 1 year of employment; life insurance for full-time employees; company commission plan; discounts across multiple retailers; Orlebar Brown product discounts and employee-only sales; regular team social events; service award incentives; and 1 week of paid Holiday Better time off across the year, separate from 15 days of paid time off.

Culture

Orlebar Brown’s workplace culture reflects its British heritage and distinctive approach to tailored swimwear, combining a relaxed, holiday-inspired spirit with exacting standards of design and quality. The brand’s emphasis on fit, colour and contemporary lifestyle places creativity, attention to detail and customer experience at the heart of its professional environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.