Origins Counter Lead

About Origins

Origins is a prestige skincare and wellness brand recognized for uniting high-performance plant science with a deep respect for nature. As an employer, Origins offers a purpose-driven environment where creativity, scientific curiosity, and responsible beauty converge. Teams are encouraged to champion innovation across product development, retail, education, and customer experience while upholding the brand’s long-standing commitment to sustainability and holistic well-being. With a culture rooted in authenticity, collaboration, and care, Origins attracts professionals who value meaningful impact, refined service, and the opportunity to help shape a more conscious future for beauty.

Role & Responsibilities

• Support Origins in driving sales turnover and market share while remaining consumer-focused.
• Present a credible and professional brand image to internal and external consumers.
• Maximise sales through selling, excellent service and retail standards.
• Contribute to operational efficiency by following store, brand and company procedures and guidelines.
• Understand daily and weekly targets.
• Stay aware of additional sales avenues, including events, omnichannel and digital channels.
• Keep up to date with competitor activity and missed opportunities.
• Use social media effectively to drive the business and protect and enhance the brand image.
• Deliver the brand strategy and an effective local plan.
• Plan and implement local marketing and event initiatives aligned with retailer activity.
• Deliver excellent service execution, continually improving visible service levels and fostering a zero-complaint mindset and a culture of surprise and delight.
• Represent the brand as an ambassador, bringing its values to life.
• Manage refunds and complaints in line with company guidelines through a mutually satisfactory resolution, consulting the Area Manager where appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
• Maintain current product knowledge to deliver an industry-leading experience and meet consumer needs.
• Plan to maintain excellent standards for products, housekeeping, displays, messaging and pricing.
• Review retail standards daily and maintain them at the required level.
• Complete deliveries, stock movements and related administration within agreed company timeframes.
• Complete auditable processes and administration in line with company guidelines, taking corrective action in areas of identified risk.
• Fulfil information requests accurately and within deadlines.
• Minimise stock loss by correctly implementing and following company security policies and procedures.
• Maintain a safe working environment for consumers in line with company and retailer policies and procedures.
• Ensure health and safety responsibilities and operational activity achieve at least an 'Acceptable' overall audit grade.
• Manage daily replenishment and take appropriate action where necessary.
• Use commercial reports to inform decisions and maximise sales performance.
• Plan and deliver the visual merchandising layout in line with guidelines and agreed timescales.
• Identify stock package issues, take corrective action and inform the Area Manager when they are outside direct control.
• Manage promotions and discounts in line with company guidelines.
• Identify trends and recommend ways to enhance product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Skills

Experience

Experience in a fast-paced retail and/or consumer-facing environment.

Culture

Origins fosters a purpose-driven workplace where botanical expertise, scientific innovation, and a deep respect for nature guide everyday collaboration. As an employer, the brand encourages curiosity, wellbeing, and responsible creativity, bringing teams together around high-performance skincare and a commitment to more conscious beauty.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.