Omega Sales Representative
- Location
- ZermattValaisSwitzerland
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 5, 2026
About Omega
Omega is a Swiss luxury watchmaker renowned for technical precision, enduring design and a leadership role in high-watchmaking. As a global maison within the Swatch Group portfolio, Omega combines strong heritage and innovation across retail boutiques worldwide and seeks colleagues who can represent the brand’s standards of service and product expertise.
Omega is hiring a Sales Representative for its Zermatt boutique, Switzerland — deliver luxury client service and drive boutique sales.
Role & Responsibilities
- Deliver exceptional, personalised client service that reinforces Omega’s brand values and drives sales conversion.
- Develop and maintain long-term client relationships through proactive clienteling, follow-up and CRM record-keeping.
- Achieve boutique sales targets and KPIs, including unit and revenue objectives for watches and accessories.
- Maintain up-to-date product knowledge across collections and technical features; present timepieces with confidence and accuracy.
- Operate point-of-sale systems, process transactions and handle boutique cashing and reconciliation according to procedures.
- Manage merchandising, visual presentation and stock handling to ensure boutique presentation and inventory accuracy.
- Support boutique events, product launches and after-sales requests; liaise with service teams for repairs and warranty matters.
Qualifications
- Proven track record in luxury retail sales, ideally within watches or high-end timepieces.
- Strong commercial acumen with a demonstrable history of meeting or exceeding sales targets.
- Excellent interpersonal skills, polished presentation and the ability to build trust with discerning clients.
- Organised, detail-oriented approach to stock control, merchandising and POS procedures.
- Flexible availability, including weekends and peak holiday periods; willingness to work irregular retail hours.
- Multilingual ability is advantageous; willingness to learn product technicalities and brand heritage.
Skills
Experience
Typically 2+ years of front-line experience in luxury retail or premium watch boutiques, with demonstrable success in client acquisition, retention and sales performance. Experience with clienteling tools and CRM is preferred.
Education
Secondary-school diploma or equivalent; vocational training in retail, customer service or watchmaking is advantageous.
Workplace
The successful candidate will be located in Zermatt, Valais, Switzerland, with easy access to Bern.
Culture
Omega combines Swiss watchmaking heritage with a performance-driven, client-focused retail culture. The boutique environment prizes craftsmanship, continuous product training and collaborative teamwork, offering employees exposure to international clientele and the technical depth of a world-leading horological maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Sales Advisor», «Client Advisor — Watches», «Retail Sales Consultant», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.