Omega Sales Representative
Omega seeks a Sales Representative for its boutique in Zermatt, Switzerland — deliver exceptional client service and drive luxury watch sales.
Overview
Omega is a globally recognised luxury watchmaker renowned for technical excellence, precision and timeless design. As a leading maison within the Swatch Group, Omega combines haute horlogerie craftsmanship with international retail presence and rigorous product training, offering career paths across boutiques, after‑sales and regional operations.
Role & Responsibilities
- Deliver exceptional, personalised client service and cultivate long‑term client relationships through attentive clienteling and follow‑up.
- Advise clients on Omega timepieces and related products, demonstrating deep product knowledge of mechanical and quartz movements, complications and collections.
- Achieve and exceed individual and store sales targets through proactive selling, upselling and conversion of walk‑ins to clients.
- Manage point‑of‑sale transactions, accurately process payments and returns, and maintain cash handling and POS reconciliation standards.
- Maintain boutique presentation to brand visual merchandising standards, including window displays, product placement and daily housekeeping.
- Support inventory control: receive stock, perform stock counts, replenish displays and report discrepancies to management.
- Coordinate with after‑sales and service teams to manage warranties, repairs and client enquiries, ensuring seamless client experience.
- Participate in boutique events, product launches and local marketing initiatives to drive store traffic and brand visibility.
Qualifications
- Demonstrable customer‑centric mindset with polished interpersonal and communication skills.
- Proven ability to meet sales targets in a luxury retail environment and to work in a metrics‑driven setting.
- Professional appearance and presentation consistent with luxury brand standards.
- Availability to work a flexible schedule including weekends, evenings and holidays.
- Eligibility to work in Switzerland (right to work / valid permit).
Skills
Experience
Minimum two years' experience in luxury retail, jewellery or watch sales, preferably within a boutique environment or premium brand setting.
Education
Secondary school completion; vocational training in retail, sales or watchmaking (technical schooling) is advantageous but not required.
Workplace
The successful candidate will be located in Zermatt, Valais, Switzerland, with easy access to Geneva. 2 luxury roles are listed in Zermatt on Cerulean, 1 posted in the last 48 hours. Cerulean currently advertises 737 open roles in Switzerland, including 30 added in the last 48 hours.
Culture
Omega emphasises craftsmanship, precision and continuous professional development within an international luxury environment. The brand fosters a client‑focused, disciplined retail culture where attention to detail, technical expertise and ambassadorial behaviour are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.