Omega Sales Associate

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

The Omega Sales Associate develops sales and brand presence at Galeries Lafayette Haussmann, delivering a client experience aligned with the Maison’s standards while advising and retaining clients and maintaining the sales area. The role covers sales, after-sales service, clienteling, watch and display presentation, cash operations and merchandise administration; the source states a permanent contract (CDI).

Role & Responsibilities

• Welcome, advise and assist clients throughout the purchasing journey.
• Make sales in-store, remotely and through specific sales initiatives.
• Develop and retain the client base through personalised follow-up.
• Provide after-sales service and handle client requests.
• Manage, update and develop the client database.
• Take part in client-retention and customer-communication initiatives.
• Prepare mailings and client shipments.
• Help install and refresh window displays.
• Set, inspect and wind the watches on display.
• Help dismantle and reorganise window displays.
• Maintain the presentation of the sales area in line with brand standards.
• Keep display windows, display furniture and sales counters clean, well maintained and presented to best effect.
• Process payments in accordance with current procedures.
• Help manage the cash float and related banking transactions.
• Process tax refunds.
• Help manage client orders and merchandise movements.
• Track merchandise deliveries and items held on consignment.
• Maintain the sales outlet’s management records and tools.
• Support the continuity of the boutique’s operational activities as required.

Qualifications

• Commercial training, from CAP to Bac+3 recommended.
• Sales experience, ideally in luxury, watchmaking and/or jewellery.
• An interest in technical, high-end products.
• Excellent interpersonal skills and a strong client-service orientation.
• A taste for sales challenges and a results-oriented approach.
• Rigour, professionalism and attention to detail.
• Team spirit and the ability to work in a demanding environment.
• Fluent English is essential; any other language is a strong advantage.

Skills

Experience

Sales experience; ideally in luxury, watchmaking and/or jewellery.

Education

Commercial training; CAP to Bac+3 recommended.

Workplace

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.