Omega Retail Store Manager

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Achieve sales targets.
• Make sales and support the team in achieving its objectives.
• Oversee transactions and sales operations.
• Manage discounts in accordance with current guidelines.
• Oversee after-sales service and handle customer requests.
• Manage sales conducted outside the store and the release of watch components.
• Handle customer complaints and disputes, and report their follow-up to management.
• Lead, supervise and motivate the sales team.
• Organize team activities and plan working hours, leave and breaks.
• Ensure compliance with internal regulations, procedures and safety rules.
• Support skills development and organize training in coordination with Brand Management.
• Conduct annual performance reviews and monitor performance.
• Ensure compliance with presentation, conduct and service standards.
• Oversee the store’s day-to-day operations.
• Ensure the security of property, people and access points.
• Oversee the management of items on display, in storage or in the safe.
• Monitor stocktakes and stock levels.
• Maintain the store and the quality of the sales environment.
• Ensure the brand is presented effectively and presentation standards are upheld.
• Oversee cash float management, transactions, cash transfers and bank deposits.
• Manage the store’s administrative and accounting follow-up.
• Oversee tax-refund processing.
• Monitor orders, goods receipts and items entrusted to the store.
• Maintain management documents and tools.
• Ensure administrative activities continue in the Deputy Manager’s absence.
• Monitor performance indicators.
• Regularly report on business activity and results to management.
• Ensure procedures and brand standards are properly applied.

Qualifications

• Higher education in commerce, sales, management or business administration.
• Proven sales experience, including significant team-management experience.
• Experience ideally gained in luxury, watchmaking, jewelry or premium retail.
• Excellent command of sales performance indicators and retail store management.
• Leadership, customer-service orientation and the ability to unite teams around objectives; rigor, organization and a strong sense of responsibility.
• Fluent English is essential; another language is an asset.

Skills

Experience

Proven sales experience, including significant team-management experience; ideally in luxury, watchmaking, jewelry or premium retail.

Education

Higher education in commerce, sales, management or business administration.

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.