Omega Retail Sales Associate

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

The Retail Sales Associate supports sales, client relationships and store operations across OMEGA’s four Paris points of sale, adapting to team needs and maintaining a consistent, high-quality client experience. The role covers sales, CRM, visual merchandising, watch presentation, stock and administrative procedures; it is a permanent CDI position.

Role & Responsibilities

• Welcome, advise and guide clients throughout their purchasing journey.
• Complete sales and contribute to the commercial objectives of the stores.
• Identify clients’ needs and recommend suitable products and complementary sales.
• Develop and retain clients through personalised follow-up.
• Follow up on client enquiries and after-sales service cases.
• Update client records and participate in the brand’s CRM initiatives.
• Represent OMEGA’s values and image to local and international clients.
• Work across the brand’s four Paris points of sale—Champs-Élysées, Saint-Honoré, Sèvres and Champs-Élysées—to maintain business continuity, reinforce teams as needed and ensure a consistent, high-quality OMEGA client experience across the network.
• Adapt quickly to the specific requirements of each point of sale and team.
• Support business continuity during absences, peak trading periods and exceptional openings.
• Support store teams in implementing commercial operations and in-store events.
• Encourage the sharing of best practices across points of sale.
• Help install and maintain window displays in line with brand standards.
• Set, check and wind displayed watches.
• Receive and inspect merchandise.
• Participate in stocktakes and stock management.
• Maintain the quality of product and sales-floor presentation.
• Ensure compliance with the Maison’s visual merchandising and image standards.
• Process payments in accordance with current procedures.
• Assist with tax-refund processing and routine administrative operations.
• Track merchandise receipts, stock movements and client cases.
• Contribute to the day-to-day running of the points of sale where the associate works.
• Follow the security and internal-control procedures applicable at each point of sale.

Qualifications

• Commercial training, from CAP to Bac+3 recommended.
• Significant experience in luxury watchmaking and/or jewellery.
• Proficiency in premium sales and client-service standards.
• Interest in technical products and the world of watchmaking.
• Adaptability, autonomy and mobility across OMEGA boutiques.
• Fluent English is essential; any additional language is highly valued.

Skills

Experience

Significant experience in luxury watchmaking and/or jewellery.

Education

Commercial training; CAP to Bac+3 recommended.

Workplace

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.