Omega Retail Sales Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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OMEGA is hiring a Retail Sales Advisor in London (Regent Street) to deliver luxury client service and drive sales at the Regent Street boutique.

Overview

OMEGA is a prestigious Swiss watchmaker and a member of the Swatch Group, renowned for precision, innovation and iconic achievements in watchmaking. The Maison combines technical mastery with strong brand heritage and high-profile ambassador partnerships to deliver a luxury client experience across a global retail network.

Role & Responsibilities

  • Deliver exceptional, concierge-level service to clients in the Regent Street boutique, cultivating long-term relationships and repeat business.
  • Achieve and exceed individual and boutique sales targets through proactive client engagement, personalised recommendations and clienteling.
  • Demonstrate detailed product knowledge of OMEGA collections, movements and after‑sales services to advise customers confidently on technical features and fit.
  • Manage client appointments, follow-ups and the boutique CRM to maximise conversion and lifetime value.
  • Maintain boutique visual merchandising, presentation standards and stock accuracy to reflect brand guidelines.
  • Process sales transactions, returns and repairs accurately, and liaise with after-sales and service teams to resolve client enquiries.

Qualifications

  • Previous retail sales experience, preferably within luxury watches, jewellery or premium accessories.
  • Excellent interpersonal and communication skills with a demonstrated ability to build rapport with high‑net‑worth clients.
  • Numeracy and accuracy for handling transactions and basic stock control.
  • Availability to work a flexible retail schedule, including weekends, evenings and peak trading periods.
  • Fluent spoken English; additional language skills an advantage (preferred, not required).

Skills

Clienteling Luxury retail sales Product knowledge — mechanical watches Visual merchandising POS and cash handling Inventory management After-sales service and warranty handling

Experience

Typically 1–3 years of customer-facing sales experience, ideally within luxury retail or watches/jewellery; demonstrable track record of meeting sales targets and building client relationships.

Education

Secondary school diploma or equivalent; vocational qualifications or retail/commerce education desirable but not mandatory.

Workplace

This position is based in London, England, UK. Cerulean lists 448 open roles in London, including 20 posted recently. The broader England area accounts for 559 active listings on Cerulean, 23 of which are new. In UK as a whole, Cerulean currently features 593 open positions, with 31 posted this week.

Culture

OMEGA combines a deep heritage in watchmaking with a modern, client-centric retail environment. As part of the Swatch Group, the brand emphasises technical excellence, teamwork and polished service standards, offering employees the chance to represent an internationally recognised luxury Maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.