- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 11, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
The Retail Operations Executive supports stock allocation and inventory planning, e-commerce fulfilment and returns, customer care, and day-to-day retail operations for Omega in Hong Kong. The role also maintains operational records, coordinates meetings and prepares reports.
Role & Responsibilities
- Assist with assortment planning and stock levels for the distribution centre and points of sale.
- Monitor and review stock levels against customer needs and purchasing trends, prepare for peak and off-peak seasons, and prepare analyses and reports for management.
- Minimize aged stock to maintain healthy stock levels.
- Control and monitor non-sellable stock, keeping it to a minimum.
- Support inventory swaps and defective returns.
- Ensure after-sales services and inquiries from digital platforms are handled seamlessly and optimize inventory fulfilment to achieve business goals.
- Handle administration and organize logistics for customer refunds and returns generated through e-commerce.
- Support the Customer Care function.
- Work with the Senior Sales Operations Manager and Retail Director on processes that ensure a seamless after-sales customer journey across all channels.
- Follow up on store operational issues and provide general support to the retail team.
- Assist with organizing monthly retail meetings and preparing agendas and minutes.
- Check and verify vendor invoices with supporting documentation.
- Maintain up-to-date records of correspondence between internal and external stakeholders.
- Plan inventory management and stocktake calendars.
- Prepare reports.
- Handle ad hoc tasks or projects in support of daily operations.
Workplace
This position is based in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.