Omega Retail Keyholder

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Perform boutique opening and/or closing procedures.
• Liaise with the Store Manager and Assistant Manager, demonstrating leadership in their absence and on the sales floor with the team.
• Demonstrate in-depth knowledge of the product range and its distinctive characteristics.
• Build enduring client relationships through memorable experiences that share insights into OMEGA’s heritage.
• Use training techniques to engage, inform and retain satisfied clients.
• Represent the Manager’s vision and ensure policies and procedures are consistently upheld.
• Meet or exceed sales objectives.
• Train others in various areas of the business.

Qualifications

• At least 3 years of luxury retail sales or keyholder experience, preferably in timepieces or fine jewelry.
• Impressive selling capabilities and notable customer service skills.
• Strong written and verbal communication skills.
• Adaptability and willingness to learn the technical aspects of the timepiece collection.
• Negotiation skills and a passion for selling.
• Ability to work a flexible schedule throughout the week.
• Local applicants only.

Skills

Experience

At least 3 years of luxury retail sales or keyholder experience, preferably in timepieces or fine jewelry.

Compensation

The base compensation for this position ranges from USD 24 to USD 29 per hour.

Benefits

Health, dental and vision insurance for employees and dependents, eligible from the first of the month following 30 days, with employer contributions; immediate 401(k) participation and a 100% vested employer match after one year (up to 4% with a 5% employee contribution); company-paid life insurance and long-term disability; 18 PTO days per year, increasing to 23 after five years; seven days of extended paid medical, parental and military leave per year; holiday pay; voluntary FSA, STD and accident/hospital indemnity insurance; employee product discount; TransitChek commuter or parking savings of up to $270 pre-tax per month; internal transfer and growth potential; $500 employee referral bonuses; free parking where applicable.

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.