Omega Luxury Keyholder
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $24–29/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 17, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA Luxury Timepieces Keyholder in SoHo, New York. Lead boutique operations, supervise staff, and drive sales with 3+ years luxury retail experience.
Role & Responsibilities
- Assist in leading retail operations and supervising boutique staff whilst ensuring adherence to company policies and procedures
- Perform opening and closing boutique procedures and demonstrate leadership in the absence of Store Management
- Execute selling activities and build revenue whilst driving operational excellence and sales performance
- Cultivate enduring relationships with clients by providing memorable experiences that illuminate OMEGA's heritage and distinctive craftsmanship
- Demonstrate comprehensive knowledge of the brand's timepiece collection and communicate the distinctive characteristics and technical aspects of each piece
- Train and mentor sales staff across various business areas using expansive training techniques to engage and retain a loyal, satisfied client base
- Liaise with Store Manager and Assistant Manager to ensure seamless daily operations and implementation of strategic directives
Qualifications
- Minimum three years of luxury retail sales and Keyholder or supervisory experience
- Proven track record of longevity with prior luxury employers
- Exceptional customer service skills and approachable demeanor
- Demonstrated leadership qualities and ability to represent management's vision consistently
- Strong selling capabilities and impressive negotiation prowess
- Elevated written and oral communication skills
- Technical proficiency with Windows, SAP, Cegid retail systems, and Microsoft Outlook
Skills
Experience
Minimum three years of relevant luxury retail sales experience with Keyholder or supervisory background is required, preferably within the timepiece or fine jewelry sector. The successful candidate will demonstrate a proven track record of longevity with prior luxury employers and possess exceptional customer service acumen.
Education
No specific educational qualification is stated in the source material. Candidates should possess the ability and willingness to learn the technical aspects of OMEGA's timepiece collection and undertake ongoing professional development within luxury retail operations.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 24 to USD 29 per hour.
Benefits
Excellent health, dental and vision insurance with employee and dependent coverage eligible from the 1st of the month following 30 days of employment; immediate 401(k) participation with 100% vested employer match after one year (up to 4% employer match with 5% employee contribution); company-paid life insurance and Long Term Disability; 18 PTO days per year (increasing to 23 after five years); 7 additional days of extended paid leave annually for medical, parental and military leave; holiday pay; voluntary FSA, short-term disability and accident/hospital indemnity insurance; employee product discount; Transitchek Program offering up to $270 pre-tax dollars monthly for commuting and parking; internal transfer and growth opportunities; $500 employee referral bonuses; and complimentary parking where applicable.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Assistant Store Manager», «Boutique Keyholder», «Retail Shift Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.