Omega Keyholder/Technician
- Location
- BostonMassachusettsUSA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 22, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA Boston seeks experienced Keyholder/Technician. Luxury watch retail & technical expertise required. Newbury Street boutique.
Role & Responsibilities
- Open and close the boutique, including alarm, cash handling, and security protocols
- Manage store operations and ensure compliance with Swatch Group standards and procedures
- Provide technical expertise and consultation on OMEGA timepieces and their care
- Deliver personalized client service and product presentations in a luxury retail setting
- Maintain inventory accuracy and assist with stock replenishment and merchandising
- Support watch maintenance and minor service inquiries; escalate complex technical issues appropriately
- Foster a premium shopping experience that reflects OMEGA's heritage and brand values
Qualifications
- Proven experience in luxury retail or watchmaking/horology
- Technical knowledge of mechanical watches or horological systems
- Keyholding or supervisory experience in a retail or similar secure environment
- Demonstrated ability to manage high-value inventory and cash handling
- Fluent English communication with strong interpersonal skills
- Availability to work flexible hours, including weekends and holidays as required
Skills
Experience
Minimum 2 years of experience in luxury retail or watchmaking environments, with demonstrated technical competency in mechanical timepieces and proven retail management or supervisory experience.
Education
High school diploma or equivalent; horological training, watchmaking certification, or formal training in fine watch repair preferred but not required.
Workplace
This position is based in Boston, Massachusetts, USA.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Technician & Store Operations Keyholder», «Boutique Keyholder and Watch Specialist», «Senior Sales Associate & Technical Support», «Watch Service Technician», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.