Omega Keyholder

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Lead and manage daily retail operations at the SoHo boutique location, ensuring operational excellence and compliance with brand standards
• Supervise sales associates and boutique staff; recruit, train, and develop team members to deliver exceptional customer service
• Drive sales performance and revenue targets through effective visual merchandising, customer engagement, and strategic inventory management
• Manage inventory control, stock replenishment, and loss prevention protocols to maintain optimal product availability
• Execute brand positioning strategies and marketing initiatives to enhance customer experience and build client loyalty
• Monitor cash handling, financial reconciliation, and financial KPIs to ensure profitability
• Maintain the highest standards of visual merchandising and store presentation aligned with OMEGA brand guidelines
• Build and nurture client relationships, utilizing clienteling practices to drive repeat business and brand advocacy
• Ensure full compliance with company policies, health and safety regulations, and loss prevention measures
• Report regularly to Area/Regional Management on performance metrics, challenges, and strategic opportunities

Qualifications

• Proven experience as a Keyholder, Store Manager, or equivalent leadership role in luxury retail
• Demonstrated expertise in retail operations, inventory management, and visual merchandising
• Strong leadership and team management capabilities with the ability to inspire and develop staff
• Exceptional sales acumen and proven track record of achieving and exceeding sales targets
• Deep understanding of luxury brand positioning and customer service excellence
• Excellent communication, interpersonal, and organizational skills
• Proficiency in retail management systems and point-of-sale (POS) software
• Knowledge of and passion for luxury timepieces and horology is preferred
• Ability to work flexibly, including retail hours, weekends, and peak seasons

Skills

Experience

5+ years of progressive retail leadership experience, including at least 2 years in a Keyholder or equivalent store management role, ideally within luxury retail or high-end timepiece/jewelry environments

Education

High school diploma or equivalent; Bachelor's degree in Business Administration, Retail Management, or related field is preferred

Workplace

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.