Omega Luxury Keyholder

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Assist in leading retail operations and manage selling activities across the boutique
• Supervise and develop team members on the sales floor, demonstrating leadership in the absence of the Store Manager and Assistant Manager
• Perform opening and closing boutique procedures and ensure compliance with all policies and protocols
• Cultivate enduring client relationships by providing memorable experiences that communicate OMEGA's distinctive heritage and technical excellence
• Build and exceed sales revenue objectives while maintaining operational standards
• Liaise with Store Manager and Assistant Manager to ensure the Manager's vision is represented consistently across all team members
• Demonstrate comprehensive product knowledge across OMEGA's timepiece collection and communicate distinctive characteristics to clients

Qualifications

• Minimum three years of luxury retail sales and supervisory or Keyholder experience, preferably in timepieces or fine jewelry
• Exceptional customer service skills and approachable demeanor
• Proven ability to meet and exceed sales objectives
• Strong communication abilities, both written and oral
• Demonstrated leadership qualities and ability to motivate team members
• Talent for negotiation and persuasive selling
• Proven track record of longevity with prior luxury employers

Skills

Experience

Minimum three years of luxury retail sales experience with supervisory or Keyholder responsibilities, preferably in the timepiece or fine jewelry sector. Candidates should demonstrate a proven track record of longevity with prior luxury employers and possess the ability to train and develop retail staff.

Education

Not specified

Workplace

Benefits

Excellent health, dental and vision insurance (employee and dependents eligible first of the month following 30 days of employment, with generous employer contribution); 401(k) participation with 100% vested employer match after one year (4% maximum employer match with 5% employee contribution); company-paid life insurance and long-term disability; 18 PTO days per year, increasing to 23 after five years; seven days per year extended paid time for medical, parental and military leave; holiday pay; voluntary FSA, short-term disability and accident/hospital indemnity insurance; employee product discount; TransitChek program (up to $270 pre-tax per month for commuting and parking); internal transfer and growth potential; $500 employee referral bonuses; free parking (if applicable).

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.