Omega Luxury Keyholder
- Location
- Bellevue Washington USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $25–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 13, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA, part of the Swatch Group and one of the world's most prestigious watchmakers, seeks an experienced Luxury Keyholder for its Bellevue boutique. The successful candidate will supervise retail operations, assist in sales leadership, and manage staff while building revenue and operational excellence. Requires minimum 3 years of luxury retail sales and supervisory experience, ideally in timepieces or fine jewelry, with exceptional customer service acumen and the ability to deliver consultative experiences that showcase OMEGA's heritage and craftsmanship.
Role & Responsibilities
- Lead retail operations and assist in managing the sales floor alongside the Store Manager and Assistant Manager
- Supervise and train staff members, demonstrating leadership capabilities in management absence
- Execute opening and closing boutique procedures while maintaining operational excellence
- Cultivate enduring client relationships by delivering memorable experiences and insights into OMEGA's heritage and craftsmanship
- Demonstrate deep product knowledge of the full range of OMEGA timepieces and communicate their distinctive characteristics and technical specifications
- Drive revenue growth and sales performance by meeting or exceeding sales objectives through consultative selling techniques
- Ensure consistent implementation of store policies, procedures, and the Manager's vision across all operations
- Perform point-of-sale transactions and maintain accurate sales records using company systems and software
Qualifications
- Minimum 3 years of luxury retail sales and keyholder or supervisory experience, preferably in timepieces or fine jewelry
- Proven track record of sales success and customer service excellence in luxury retail environments
- Exceptional communication skills, both written and verbal
- Demonstrated ability to train and mentor staff members
- Strong negotiation capabilities
- Flexible schedule availability including weekends and evenings as required
Skills
Experience
Minimum 3 years of luxury retail sales and keyholder or supervisory background, with demonstrated longevity and proven excellence in customer-facing luxury retail roles. Prior experience in the timepiece or fine jewelry sector is strongly preferred.
Education
High school diploma or equivalent required. Additional formal education or certifications in luxury retail, sales management, or horology are advantageous but not required.
Workplace
The successful candidate will be located in Bellevue, Washington, USA, with easy access to Seattle.
Compensation
The base compensation for this position ranges from USD 25 to USD 28 per hour.
Benefits
Excellent health, dental and vision insurance (employee and dependents eligible 1st of month following 30 days of employment with generous employer contribution); immediate 401(k) participation with 100% vested employer match after one year (maximum 4% match with 5% employee contribution); company-paid life insurance and long-term disability; 18 PTO days per year, increasing to 23 days after 5 years; 7 days per year extended paid time for medical, parental and military leave; holiday pay; voluntary FSA, STD, and accident/hospital indemnity insurance; employee product discount; Transitchek Program (up to $270 pre-tax per month for commuting and parking); internal transfer and growth opportunities; $500 employee referral bonuses; free parking (where applicable).
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Retail Operations Lead», «Client Relations Supervisor», «Timepiece Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.