Omega International CRM Manager
- Location
- BielBernSwitzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Jul 9, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
Omega, Biel – International CRM Manager role strengthening customer relationship management for the iconic Swiss watchmaker.
Role & Responsibilities
- Develop and execute comprehensive CRM strategies aligned with Omega's international business objectives
- Oversee CRM systems, platforms, and tools to ensure optimal performance and client data integrity
- Lead cross-functional teams across multiple regions to implement customer relationship initiatives
- Analyze customer data and engagement metrics to identify opportunities for enhanced retention and satisfaction
- Manage relationships with key accounts and support regional teams in client management activities
- Collaborate with marketing, sales, and operations teams to deliver cohesive customer experience strategies
- Monitor and report on CRM performance indicators and business impact
Qualifications
- Proven experience managing CRM systems and customer relationship strategies in an international luxury or premium goods environment
- Demonstrated expertise in CRM platforms and digital customer engagement tools
- Strong analytical and strategic thinking capabilities
- Excellent project management and organizational skills
- Ability to work effectively in a matrixed, multinational organization
Skills
Experience
Minimum 5–7 years of experience in customer relationship management, CRM strategy, or related roles, preferably within luxury goods, watches, high-end retail, or premium consumer brands. Demonstrated success leading CRM initiatives across multiple countries or regions.
Education
Bachelor's degree in Business Administration, Marketing, Information Systems, or a related discipline. Additional certification in CRM platforms or customer data management is advantageous.
Workplace
The role is situated in Biel, Bern, Switzerland.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relationship Manager», «CRM Director», «Client Engagement Manager», «CRM Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.