Omega General Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 17, 2026
About Omega
OMEGA is a heritage Swiss watchmaker renowned for technical innovation, precision timekeeping and iconic design. The brand operates globally within the Swatch Group and is recognised for crafting high‑end mechanical and quartz timepieces, supporting a network of boutiques and authorised retailers with a strong emphasis on service excellence and brand stewardship.
OMEGA seeks a General Manager in Richmond, Victoria, Australia to lead boutique operations, drive sales and manage P&L for the brand.
Role & Responsibilities
- Lead all boutique operations in Richmond — oversee sales performance, customer experience and visual merchandising to ensure alignment with OMEGA brand standards.
- Own the P&L for the store: deliver sales targets, margin management, inventory control and regular financial reporting.
- Recruit, develop and coach a high‑performing sales team; set KPIs, conduct performance reviews and implement training programmes focused on product knowledge and clientelling.
- Develop and execute local retail strategies and marketing initiatives in coordination with regional management to drive footfall and client acquisition.
- Manage stock flow and loss‑prevention processes, including receiving, merchandising, allocation and reconciliation with corporate supply chain.
- Represent OMEGA in the local market — cultivate relationships with high‑value clients, corporate partners and authorised retail networks.
Qualifications
- Proven track record in luxury retail management with demonstrable P&L responsibility.
- Deep knowledge of watchmaking, jewellery or premium accessories retail is highly desirable.
- Exceptional leadership and people development skills with experience building motivated teams.
- Strong commercial acumen, numerical fluency and experience producing reliable sales forecasts and budgets.
- Excellent interpersonal and communication skills; proven ability to deliver an exemplary customer experience.
- Legal right to work in Australia.
Skills
Experience
Minimum 5 years in luxury retail management, including direct responsibility for store P&L, team leadership and attainment of commercial targets; prior experience with watches, jewellery or high‑value luxury goods is preferred.
Education
Bachelor’s degree in business, retail management, hospitality or a related discipline preferred; equivalent demonstrable retail leadership experience accepted.
Workplace
The successful candidate will be located in Richmond, Victoria, Australia, with easy access to Melbourne.
Culture
OMEGA combines Swiss watchmaking heritage with a performance‑driven retail culture that prizes precision, craftsmanship and client service. As part of the Swatch Group, the brand fosters a collaborative environment where commercial excellence and product knowledge are developed through hands‑on training and close regional support.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique General Manager», «Retail General Manager», «Flagship Store Manager», «Boutique Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.