Omega Director of Retail Operations

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Provide operational leadership across OMEGA boutiques and corporate operations throughout the United States.
• Develop and implement operational strategies that support business growth, profitability, and organizational scalability.
• Ensure consistent execution of OMEGA brand standards, luxury service expectations, and operational disciplines.
• Advise executive leadership on operational performance and business opportunities.
• Monitor and analyze operational KPIs, productivity metrics, and profitability indicators.
• Develop executive reporting, dashboards, and business insights to support data-driven decision-making.
• Identify opportunities to improve operational effectiveness, resource allocation, and cost efficiency.
• Recommend and implement solutions that improve productivity while preserving the luxury client experience.
• Establish and maintain inventory controls and asset protection standards.
• Lead inventory accuracy initiatives, cycle counts, physical inventories, and shrink reduction efforts.
• Partner with Retail and Supply Chain teams to optimize inventory availability and stock productivity.
• Ensure compliance with security, loss prevention, and internal control procedures.
• Support the operational execution of CRM, clienteling, and omnichannel initiatives.
• Ensure operational readiness for client-facing programs that elevate the customer journey.
• Evaluate customer experience indicators and implement strategies to improve service delivery and operational support.
• Collaborate with Retail Leadership to integrate physical and digital touchpoints seamlessly.
• Manage operational budgets and capital expenditure projects.
• Direct operational audits and compliance reviews to ensure adherence to company policies and regulatory requirements.
• Assess operational risks and implement mitigation strategies, corrective actions, and business continuity plans.
• Maintain a culture of accountability, governance, and ethical business practices.
• Partner with IT and Global Headquarters on retail technology initiatives and system enhancements.
• Champion automation, digital transformation, and process optimization projects.
• Evaluate operational workflows and implement best practices to improve efficiency and scalability.
• Drive innovation while maintaining the elevated standards expected of a global luxury brand.
• Lead operational planning and execution for boutique openings, renovations, relocations, and strategic business initiatives.
• Coordinate cross-functional stakeholders to achieve project milestones, budgets, and timelines.
• Ensure every project reflects OMEGA's luxury positioning and operational standards.
• Recruit, develop, and inspire a high-performing operations team.
• Foster a culture centered on excellence, accountability, collaboration, and continuous improvement.
• Provide coaching, development planning, and succession support for operational talent.
• Serve as a collaborative business partner across Retail, Human Resources, Finance, Marketing, Supply Chain, and Global Headquarters.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Retail Management, or a related discipline required.
• 10–15 years of progressive leadership experience.
• At least 5 years in senior leadership managing multi-unit operations.
• Proven success in operational strategy, inventory management, compliance, business transformation, and client experience initiatives.
• Demonstrated ability to influence executive leadership, drive organizational change, and lead cross-functional teams.
• Experience partnering with executive leadership and Global Headquarters.
• Strong track record developing teams and leading large-scale projects.
• Advanced proficiency in Microsoft Office Suite and Power BI.
• Experience with retail management systems, reporting tools, and ERP platforms.
• Strong analytical, presentation, and executive communication skills.
• Ability to translate complex operational data into actionable business recommendations.
• Demonstrated strategic business acumen, executive presence, luxury brand stewardship, change leadership, operational excellence, financial discipline, cross-functional collaboration, talent development and coaching, innovation and continuous improvement, and a customer-centric mindset.

Skills

Experience

10–15 years of progressive leadership experience, including at least 5 years in senior leadership managing multi-unit operations.

Education

Bachelor's degree in Business Administration, Operations Management, Finance, Retail Management, or a related discipline required.

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.