Omega Deputy Boutique Director
- Location
- ZurichZurichSwitzerland
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 5, 2026
About Omega
Omega is a Swiss luxury watchmaker renowned for technical precision, innovation and timeless design. As a global maison and a member of the Swatch Group, Omega operates a network of flagship boutiques and authorised retailers, combining haute horlogerie craftsmanship with a client‑centric retail experience.
Omega is hiring a Deputy Boutique Director in Zurich: lead boutique operations and drive sales at Omega Boutique Zurich.
Role & Responsibilities
- Support the Boutique Director in all aspects of boutique operations, ensuring seamless day‑to‑day functioning and adherence to brand standards.
- Lead, coach and motivate the sales team to deliver exceptional client service and achieve sales KPIs and targets.
- Drive client development through bespoke clienteling, relationship management and after‑sales follow‑up.
- Oversee stock control, receiving, inventory reconciliation and loss‑prevention procedures.
- Execute and maintain visual merchandising standards, store presentation and product placement in line with brand directives.
- Manage staff scheduling, shift coordination and operational rotas to optimise coverage and service levels.
- Contribute to local commercial planning, sales forecasting and in‑store reporting; support boutique budgeting and P&L responsibilities as required.
- Ensure full compliance with corporate policies, local regulations, and watchmaking service protocols; liaise with after‑sales and repair teams.
Qualifications
- Proven leadership experience in luxury retail or specialist watch boutiques, with a track record of meeting sales targets.
- Strong commercial acumen and ability to interpret sales data, KPIs and local market trends.
- Excellent interpersonal skills and a polished client service orientation appropriate for high‑net‑worth clientele.
- Fluent German and English; additional French language skills highly desirable.
- Professional discretion, impeccable presentation and a commitment to brand heritage and watchmaking excellence.
Skills
Experience
Several years (typically 4+ years) of progressive experience in luxury retail, preferably within a watch or high‑jewelry environment, including demonstrated supervisory or assistant‑manager responsibilities.
Education
Bachelor's degree in business, retail management, hospitality or equivalent professional experience; vocational retail qualifications are acceptable with substantial luxury retail experience.
Workplace
This position is based in Zurich, Zurich, Switzerland.
Culture
Omega combines Swiss horological heritage with contemporary innovation; the workplace culture values technical excellence, meticulous attention to detail and a refined client experience. Boutique teams operate collaboratively, emphasising professional development, high standards of presentation and pride in the maison's global reputation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Boutique Manager», «Deputy Store Manager», «Assistant Store Director», «Boutique Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.