Omega Deputy Boutique Director

Location
Seniority Manager
Department Retail & Boutique Operations
Industry Fine Watches & Horology
Posted ✦ Today
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Omega is hiring a Deputy Boutique Director in Zurich — senior retail leadership role at Omega Boutique Zurich focused on sales, clienteling and operations.

Overview

Omega is a globally recognised Swiss luxury watchmaker renowned for technical excellence, precision timekeeping and iconic design. As a maison within the Swatch Group portfolio, Omega combines haute-horlogerie craftsmanship with an international retail footprint and a reputation for rigorous quality standards.

Role & Responsibilities

  • Support the Boutique Director in achieving commercial targets and elevating store performance through daily leadership and tactical execution.
  • Lead, coach and develop the boutique sales team to deliver exceptional client experiences, brand-consistent hospitality and sustainable revenue growth.
  • Drive clienteling and CRM initiatives to expand high-value relationships, maximise repeat business and optimise lifetime customer value.
  • Manage boutique operations including inventory control, stock integrity, merchandising standards and loss-prevention procedures.
  • Oversee visual merchandising and in-store presentation to ensure adherence to Omega brand guidelines and seasonal directives.
  • Coordinate staffing, scheduling and payroll inputs to ensure appropriate coverage for peak trading periods and special events.
  • Handle escalated client enquiries and complex sales transactions with discretion, professionalism and in-depth product knowledge.
  • Prepare and deliver regular performance reports, sales forecasts and local market feedback to the Boutique Director and regional management.

Qualifications

  • Proven leadership experience in luxury retail, preferably within watches, jewellery or premium accessories.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs in a boutique environment.
  • Strong commercial acumen with the ability to interpret sales data and translate insights into actionable plans.
  • Excellent interpersonal skills with a client-centric approach and aptitude for high-level client relationship management.
  • Familiarity with luxury merchandising standards, inventory control and loss-prevention best practices.
  • Availability to work retail hours including weekends and public holidays; ability to support boutique events and private appointments.
  • Right to work in Switzerland or valid Swiss work permit, when applicable.

Skills

Team leadership and coaching Clienteling and CRM execution Sales performance management and KPI analysis Visual merchandising and retail presentation Inventory management and stock reconciliation Loss-prevention and security awareness POS systems and retail workflows Microsoft Excel and general office applications

Experience

Typically 3–7 years of progressive experience in luxury retail with at least 2 years in a supervisory or assistant manager role; prior exposure to watches or high-value jewellery retail is strongly preferred.

Education

Secondary education with professional training in retail, hospitality or a related discipline preferred; equivalent demonstrable experience in luxury retail accepted.

Workplace

This position is based in Zurich, Zurich, Switzerland. Cerulean lists 20 open roles in Zurich, including 2 posted recently. In Switzerland as a whole, Cerulean currently features 714 open positions, with 19 posted this week.

Culture

Omega combines a heritage of technical mastery with a dynamic, client-focused retail culture. The brand values precision, refinement and teamwork, fostering an environment where retail excellence and horological expertise are rewarded and developed.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Boutique Director», «Deputy Store Manager», «Boutique Operations Manager», «Assistant Retail Director», «Boutique Manager (Assistant Director)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.