Omega Customer Service Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 25, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA Customer Service Representative role on Fifth Avenue, New York — join the world's leading watch manufacturer and luxury brand.
Role & Responsibilities
- Provide personalized and expert customer service to luxury watch enthusiasts and clientele visiting the Fifth Avenue boutique
- Respond to client inquiries regarding OMEGA's collections, technical specifications, and heritage, both in-store and through correspondence
- Maintain comprehensive product knowledge across all OMEGA watch categories, including Master Chronometer certified timepieces and specialized collections
- Process customer transactions, orders, and after-sales services with meticulous attention to detail
- Document and escalate complex customer concerns to management, ensuring resolution aligned with brand standards
- Contribute to a welcoming boutique environment that reflects OMEGA's legacy of excellence and precision
Qualifications
- Demonstrated passion for luxury timepieces, watchmaking heritage, or fine craftsmanship
- Exceptional communication and interpersonal skills with the ability to engage clientele at all levels
- Ability to absorb and articulate detailed technical product information
- Professional demeanor and commitment to upholding brand prestige
- High standards of customer service etiquette and attention to detail
Skills
Experience
Not specified; entry-level candidates with strong customer service foundation or luxury retail experience are welcome to apply.
Education
High school diploma or equivalent; additional education in hospitality, business, or related fields is advantageous.
Workplace
The role is situated in New York, New York, USA.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Care Specialist», «Customer Relations Associate», «Guest Services Representative», «Client Support Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.