- Location
- 345 Victoria Ave (View map)Sydney 2067Australia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Nov 5, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA is seeking a Customer Service Advisor for its Chatswood Chase boutique in Sydney. The role combines client care with timepiece diagnostics, warranty assessments, quick services and bracelet interventions, while supporting boutique operations and sales targets. It is a full-time role requiring availability on weekends and during peak trading periods.
Role & Responsibilities
- Deliver exceptional service throughout clients’ after-sales journeys.
- Assess service and warranty needs and recommend appropriate solutions.
- Conduct timepiece diagnostics and prepare estimates for required work.
- Perform quick services and bracelet interventions in line with OMEGA standards.
- Clean cases and bracelets ultrasonically.
- Build strong client relationships and maintain accurate client records.
- Support stock management and boutique operations.
- Contribute to boutique sales targets through exceptional service.
- Develop comprehensive knowledge of OMEGA’s heritage, collections and watchmaking expertise.
- Participate in ongoing training and product education to develop technical and product knowledge.
Qualifications
- Previous experience in the watch industry, luxury retail or a comparable technical field.
- Strong technical aptitude, dexterity and exceptional attention to detail.
- Excellent communication, organisational and problem-solving skills.
- Strong analytical ability and a methodical approach to work.
- Good computer literacy and time management skills.
- Passion for luxury watches and commitment to developing technical knowledge.
- Impeccable grooming and presentation.
- Availability to work full time, including weekends and peak trading periods.
Skills
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Attractive performance-based incentive opportunities; generous employee discounts across Swatch Group brands; extensive learning and development opportunities, including access to global product and brand training.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Service Advisor», «Watch Service Advisor», «Client Service Advisor», «Customer Care Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.