Omega Customer Service Advisor
- Location
- BrisbaneQueenslandAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 24, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA Customer Service Advisor in Brisbane, Australia – deliver exceptional after-sales service and timepiece expertise in a luxury watch boutique.
Role & Responsibilities
- Deliver exceptional service to clients throughout their after-sales journey
- Assess service and warranty needs and recommend appropriate solutions
- Conduct timepiece diagnostics and prepare estimates for required work
- Perform quick service and bracelet interventions in line with OMEGA standards
- Complete ultrasonic cleaning of cases and bracelets
- Build strong client relationships and maintain accurate client records
- Support stock management and boutique operations
- Contribute to the achievement of boutique sales targets through exceptional service
- Develop comprehensive knowledge of OMEGA's heritage, collections and watchmaking expertise
- Participate in ongoing training and product education to continuously develop technical and product knowledge
Qualifications
- Previous experience in the watch industry, luxury retail or a comparable technical field
- Strong technical aptitude, dexterity and exceptional attention to detail
- Excellent communication, organisational and problem-solving skills
- Strong analytical ability and a methodical approach to work
- Good computer literacy and time management skills
- Impeccable grooming and presentation
Skills
Experience
Previous experience in the watch industry, luxury retail or a comparable technical field is required. Candidates should demonstrate a passion for luxury watches and a commitment to developing technical knowledge within the horological sector.
Education
No specific formal education requirement is stated; however, candidates with training in watchmaking, jewellery, or related technical disciplines are advantageous.
Workplace
This position is based in Brisbane, Queensland, Australia.
Benefits
Attractive performance-based incentive opportunities; generous employee discounts across Swatch Group brands; extensive learning and development opportunities, including access to global product and brand training.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Service Advisor», «Client Service Specialist», «Timepiece Service Consultant», «Boutique Service Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.