Omega Customer Care Advisor
Join Omega in London as a Customer Care Advisor, providing exceptional service in the luxury watch industry. Located in the heart of London, this role offers a dynamic work environment within the Swatch Group.
Overview
Omega, a prestigious brand under the Swatch Group, is renowned for its precision timepieces and commitment to excellence. As part of the Swatch Group, Omega benefits from the resources and innovation of one of the largest watchmaking conglomerates in the world, offering employees a dynamic and supportive environment.
Role & Responsibilities
- Provide exceptional customer service and support to clients via phone, email, and in-person interactions.
- Resolve customer inquiries and issues efficiently and effectively, maintaining high satisfaction levels.
- Collaborate with internal departments to ensure a seamless customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Assist in the development and implementation of customer service policies and procedures.
Qualifications
- Previous experience in a customer service role, preferably within the luxury retail or watchmaking industry.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and poise.
- Proficiency in CRM software and Microsoft Office Suite.
- Fluency in English; additional languages are an asset.
Skills
Experience
A minimum of 2 years of experience in a customer service role, ideally within the luxury retail sector.
Education
High school diploma or equivalent; further education in business or related field is advantageous.
Workplace
The successful candidate will be located in London, England, UK. 435 luxury roles are listed in London on Cerulean, 17 posted in the last 48 hours. Across the England region, Cerulean lists 543 open positions — 18 listed in the past two days. Cerulean currently advertises 570 open roles in UK, including 19 added in the last 48 hours.
Benefits
Competitive salary package, comprehensive health benefits, and opportunities for professional development within the Swatch Group.
Culture
Omega fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of precision and quality. The work environment is collaborative, with a focus on delivering exceptional customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.