Omega Client Advisor
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 28, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA Client Advisor position in Bondi, Sydney. Join the iconic Swiss watchmaker and deliver exceptional luxury retail experiences.
Role & Responsibilities
- Build genuine and lasting relationships with clients, cultivating loyalty and repeat business to deliver a world-class customer experience
- Contribute to the achievement of boutique sales targets through exceptional service and comprehensive product expertise
- Support the growth and maintenance of the client and VIP database, ensuring personalised follow-up and ongoing engagement
- Develop an in-depth understanding of OMEGA's heritage, collections, innovations, and Swiss watchmaking expertise
- Maintain impeccable boutique presentation standards, ensuring every detail reflects the luxury positioning of the brand
- Assist with visual merchandising, stock presentation, and boutique operations, including stock counts and supporting inventory management
- Organise and maintain boutique resources, including product packaging, warranties, instruction manuals, and visual merchandising materials
- Participate in ongoing training programs and product education to continuously enhance knowledge and performance
Qualifications
- Previous experience within luxury retail, luxury fashion, jewellery, watches, or premium client-focused environments
- Demonstrated ability to build strong client relationships and deliver exceptional customer experiences
- Outstanding communication and interpersonal skills with a keen eye for presentation and detail
- Flexibility to work across retail trading hours, including weekends and peak trade periods
- Experience, knowledge, or passion for luxury watches is highly valued
Skills
Experience
Previous experience within luxury retail, luxury fashion, jewellery, watches, or a premium client-focused environment; experience or knowledge of luxury watches is highly regarded.
Workplace
This position is based in Sydney, New South Wales, Australia.
Benefits
Attractive performance-based incentive opportunities; generous employee discounts across Swatch Group brands; extensive learning and development opportunities, including access to global product and brand training.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Brand Ambassador», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.