Omega Client Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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OMEGA Client Advisor — Perth: join OMEGA in Perth as a Client Advisor delivering luxury watch sales and exceptional client service.

Overview

OMEGA is a Swiss luxury watchmaker renowned for precision timekeeping, iconic design and a strong heritage in sports timekeeping and space exploration. As part of the Swatch Group, OMEGA operates global retail boutiques and values craftsmanship, technical excellence and an elevated client experience.

Role & Responsibilities

  • Deliver exemplary, personalised client service consistent with OMEGA brand standards to drive sales and long-term client relationships.
  • Achieve and exceed individual and boutique sales targets through proactive clienteling and follow-up.
  • Maintain expert product knowledge of OMEGA timepieces, movements and brand history to advise clients and support purchasing decisions.
  • Manage point-of-sale transactions, client records and after-sales enquiries using boutique systems and CRM processes.
  • Ensure boutique presentation and visual merchandising reflect OMEGA standards, including stock replenishment and window displays.
  • Coordinate with the boutique team on client appointments, events and special requests, representing the brand at in-store initiatives.
  • Perform inventory control tasks, including receiving, tagging and secure handling of high-value merchandise.
  • Adhere to company policies on security, compliance, loss prevention and confidentiality of client information.

Qualifications

  • Proven retail sales experience, ideally within luxury watches, jewellery or high-end fashion.
  • Demonstrated ability to build and sustain high-value client relationships and deliver consultative selling.
  • Excellent verbal communication and interpersonal skills with a polished, professional presentation.
  • Right to work in Australia and flexibility to work retail hours including weekends and evenings.
  • High standard of numeracy and experience operating POS/EPos systems; familiarity with CRM is advantageous.
  • Fluency in English; additional languages are a plus (not specified in the source).

Skills

Clienteling Consultative selling Product knowledge — luxury watches Visual merchandising POS / EPOS operation CRM usage and client database management Inventory control and stock handling Conflict resolution and after-sales service

Experience

Preferably 1–3 years of retail experience in a luxury environment; direct experience selling watches or jewellery is highly advantageous.

Education

Secondary school completion or equivalent; formal retail, sales or hospitality training is desirable but not required.

Workplace

The role is situated in Perth, Western Australia, Australia. There are currently 4 open positions in Perth on Cerulean, with 1 added recently. Across Australia, Cerulean lists 182 open roles — 6 of them newly added.

Culture

OMEGA boutiques foster a client-focused, detail-oriented retail culture rooted in Swiss watchmaking heritage. Employees operate within a global luxury network under the Swatch Group, where product knowledge, precision and high professional standards are emphasised and career progression within luxury retail is supported.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.