Omega Client Advisor
- Location
- Seniority
- Junior
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Apr 30, 2026
About Omega
OMEGA is a renowned Swiss watchmaker celebrated for its precision engineering, iconic designs and associations with sports timekeeping and space exploration. The brand sits within the Swatch Group and operates globally from a heritage of technical innovation and luxury craftsmanship, offering employees the opportunity to work with high‑value products and an international clientele.
OMEGA is hiring a Client Advisor in Brisbane — deliver luxury retail service at the OMEGA boutique in Brisbane.
Role & Responsibilities
- Deliver exemplary, personalised service to clients in a luxury boutique environment, cultivating long‑term relationships and client loyalty.
- Achieve and exceed individual and boutique sales targets through active selling, product demonstrations and tailored recommendations.
- Maintain in‑depth product and brand knowledge across OMEGA collections to advise clients on technical features, materials and provenance.
- Manage client records and follow up on leads using the boutique’s clienteling process; coordinate appointments and after‑sales care.
- Support boutique merchandising, stock management, visual standards and daily operational tasks including POS transactions and cash handling.
- Ensure compliance with brand procedures, loss prevention protocols and local regulatory requirements; participate in store events and launches.
Qualifications
- Proven experience in retail sales, preferably within luxury goods, watches or premium accessories.
- Demonstrable ability to deliver high‑touch customer service and to build rapport with discerning clientele.
- Strong numeracy and accuracy for handling transactions and managing stock.
- Right to work in Australia and flexible availability to work retail shifts, weekends and public holidays.
- Professional presentation and interpersonal skills appropriate to a high‑end boutique setting.
Skills
Experience
Preferably 2+ years of retail or luxury sales experience, with prior exposure to watches or jewellery considered a strong advantage. Experience in achieving sales targets and managing client portfolios is expected.
Education
Secondary school completion (or equivalent). Tertiary qualification or formal retail/luxury sales training is advantageous but not required.
Workplace
This position is based in Brisbane, Queensland, Australia.
Culture
OMEGA promotes a culture anchored in craftsmanship, precision and client excellence. As part of the Swatch Group network, the brand values professionalism, continuous learning and pride in product heritage while offering a collaborative boutique environment focused on delivering memorable client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Sales Consultant», «Retail Sales Associate», «Customer Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.