- Location
- 345 Victoria Ave (View map)Sydney 2067Australia
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 29, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA seeks a Boutique Manager to lead boutique operations, sales performance, client service, inventory, cost management, training and team development. The role oversees staffing and VIP relationships while ensuring the boutique meets sales and service standards.
Role & Responsibilities
- Plan rosters across all areas of the boutique.
- Review operational reports and records to ensure company policies and procedures are upheld.
- Ensure opening and closing processes run smoothly and meet company requirements.
- Send daily reports to relevant management and ensure all figures balance.
- Monitor incoming and outgoing stock, boutique transfers, damaged returns and Customer Service inventory, maintaining correct stock levels.
- Resolve problems affecting boutique service, efficiency and productivity.
- Track sales employees’ performance statistics.
- Oversee the organisation, replenishment and storage of backup stock, visual merchandising materials, product packaging, instruction booklets and warranties.
- Ensure sales targets are achieved.
- Maintain the highest service standards across the boutique and ensure employees follow the OMEGA sales ceremony.
- Lead the development and maintenance of a client database through demonstrated sales performance.
- Open and close the boutique independently.
- Personally manage client elevations.
- Oversee boutique and individual VIP client relationships.
- Build relationships with local VIP clientele.
- Motivate boutique employees to optimise performance and actively monitor their performance.
- Assess sales employees’ training needs and make recommendations to the Retail Manager.
- Conduct mid-year and annual performance reviews with all boutique employees.
- Set annual performance objectives for relevant boutique employees.
- Provide the Retail Manager with ongoing feedback on boutique employee performance.
- Approve employee leave requests while maintaining service standards and preventing excessive annual leave accruals.
- Implement agreed training programmes for all boutique employees.
- Complete E-Learning requirements and ensure all modules are completed.
- Develop comprehensive OMEGA brand and product knowledge.
Qualifications
- At least 5 years of retail experience, preferably in the luxury sector.
- Staff management experience is desirable.
- Tertiary qualifications in business administration are an advantage.
- Highly developed customer service and client relationship skills, with a proven track record.
- Excellent organisational skills.
- Excellent oral and written communication skills.
- Good computer literacy.
- Good time management skills.
- A collaborative team player.
- Energy, drive and enthusiasm.
- Impeccable grooming and presentation.
- Visual merchandising flair.
- Full and flexible availability.
- Luxury watch industry knowledge and experience are an advantage.
Skills
Experience
At least 5 years of retail experience, preferably in the luxury sector; staff management experience is desirable.
Education
Tertiary qualifications in business administration are an advantage.
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Director», «Retail Store Manager», «Luxury Boutique Manager», «Boutique General Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.