Omega Boutique Manager

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Provide clear leadership to the boutique team, communicating objectives, responsibilities, expected outcomes, brand standards, and operational procedures
• Coach team members to achieve individual and collective goals through regular meetings, on-the-job training, performance appraisals, and consistent feedback
• Oversee staff appearance and conduct in compliance with company policies and boutique standards, including uniform, grooming, and presentation
• Exceed boutique sales targets in accordance with brand retail strategy while ensuring full compliance
• Attract and convert target prospects into boutique clients through tailored acquisition and lifecycle management programs
• Foster lasting relationships and cultivate client loyalty by delivering exceptional service aligned with brand heritage
• Identify growth opportunities and propose clienteling strategies using the CRM system; oversee Sales Consultant clienteling activities
• Ensure the boutique is well-maintained with appealing displays adhering to Visual Merchandising guidelines
• Comply with Group and Brand procedures outlined in the Retail Manual and identify operational challenges
• Safeguard the security and proper maintenance of timepiece inventory
• Manage the monthly duty roster and monitor attendance records
• Oversee and verify overtime submissions for accuracy and timely payroll processing
• Coordinate regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines
• Consolidate and submit sales and operational reports tracking key performance metrics
• Maintain accurate records of staff attendance, leave, and operational documents such as petty cash and maintenance reports

Qualifications

• Minimum 7 years of experience in luxury retail
• At least 2 years in a managerial role
• Proven track record of achieving and exceeding sales targets in a competitive environment
• Strong business acumen and analytical skills
• Comprehensive understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour
• Collaborative approach with ability to foster teamwork and a results-oriented mindset
• Intellectual curiosity and passion for learning about industry trends
• Exceptional communication and presentation skills in English
• Passion for luxury watches, craftsmanship, and brand heritage

Skills

Experience

Minimum 7 years in luxury retail, with at least 2 years in a managerial capacity. Demonstrated success in achieving and exceeding sales targets within competitive luxury environments, with proven leadership of high-performing retail teams.

Education

Not specified

Workplace

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.