Omega Luxury Retail Assistant Manager

About Omega

Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.

Role & Responsibilities

• Lead retail operations and daily boutique activities according to company standards, including inventory maximization, cash control, and loss prevention techniques
• Delegate tasks to and supervise sales team members, fostering a collaborative environment and leading by example
• Develop and implement sales incentives and reward programs to drive team performance
• Deliver sales results aligned with company targets while maintaining operational excellence
• Ensure consistent, high-quality customer experience through refined service delivery and in-depth brand knowledge
• Manage inventory, cash reconciliation, and loss prevention protocols to protect company assets
• Uphold company initiatives, confidentiality standards, and professional conduct while promoting the OMEGA brand reputation
• Prioritize, plan, and adapt to business needs while maintaining positive communication and professional demeanor

Qualifications

• Minimum 3 years of operations management experience in luxury retail
• Proven track record of longevity and success with prior luxury employers
• Demonstrated expertise in inventory management and financial controls
• Excellent customer service and clienteling skills
• Superior spoken and written communication abilities
• Proficiency with Windows operating systems, SAP, Cegid, and Microsoft Outlook

Skills

Experience

Minimum 3 years of operations management experience in luxury retail, with a proven track record of longevity and success with established luxury brands. Strong background in driving sales performance, managing retail staff, and maintaining operational excellence is essential.

Education

High school diploma or equivalent; further education in business management or hospitality is advantageous.

Workplace

Benefits

Excellent health, dental and vision insurance with generous employer contribution (eligible 1st of the month following 30 days); immediate participation in 401(k) with 100% vested employer match after one year (up to 4% maximum); company-paid life insurance and long-term disability; 18 PTO days per year, 23 after 5 years; 7 additional days per year for medical, parental and military leave; holiday pay; voluntary FSA, short-term disability and accident/hospital indemnity insurance; employee product discount; Transitchek Program for pre-tax commuting and parking savings (up to $270 per month); internal transfer and growth opportunities; $500 employee referral bonuses; free parking (if applicable).

Culture

Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.