Omega After-Sales Advisor
- Location
- BrisbaneQueenslandAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 10, 2026
About Omega
Omega is one of Switzerland’s most distinguished watchmakers, celebrated since 1848 for precision, innovation, and an enduring spirit of exploration. As an employer, the Maison offers a refined environment where horological heritage meets advanced engineering, design excellence, and global storytelling. Its teams contribute to iconic timepieces associated with space exploration, ocean discovery, elite sport, and timeless elegance, while upholding the exacting standards of Swiss craftsmanship. Omega values expertise, curiosity, and collaboration, providing professionals with opportunities to grow within an international luxury house that combines technical mastery with cultural prestige and a forward-looking commitment to quality, sustainability, and performance.
OMEGA After-Sales Advisor position in Brisbane. Provide expert warranty and servicing support to luxury watch clientele.
Role & Responsibilities
- Provide expert after-sales consultation and technical advice to OMEGA clientele regarding warranty, servicing, and maintenance
- Manage warranty claims and service requests with precision and attention to detail
- Coordinate watch servicing schedules and liaise with authorized service centers
- Document client interactions and service histories in the CRM system
- Resolve customer inquiries and concerns with professionalism and discretion
Qualifications
- Strong knowledge of luxury watches and OMEGA's product portfolio
- Excellent communication and interpersonal skills
- Ability to manage customer relationships with tact and professionalism
- Proficiency with CRM systems and service management software
Skills
Experience
Customer service experience in luxury retail or hospitality environments preferred; experience with watch servicing or technical product support is advantageous.
Education
Secondary education (High School) or equivalent; formal training in customer service, horology, or luxury goods is beneficial.
Workplace
The successful candidate will be located in Brisbane, Queensland, Australia.
Culture
Omega fosters a culture rooted in precision, innovation, and Swiss watchmaking excellence, where employees contribute to a legacy of technical mastery and iconic design. As an employer, the brand values collaboration, craftsmanship, and continuous improvement, offering a refined environment shaped by heritage, performance, and a forward-looking spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Omega, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Advisor», «Client Care Specialist», «Warranty Consultant», «Service Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.