Omega After Sales Advisor

Location
Seniority Mid-Level
Posted ✦ Today
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OMEGA seeks an After Sales Advisor in Brisbane, Australia — manage client aftercare and watch servicing for the Swatch Group brand.

Overview

OMEGA is a Swiss luxury watchmaker and a flagship brand within the Swatch Group. Renowned for technical precision and iconic design, the brand combines haute horlogerie craftsmanship with sports timing and heritage-driven marketing to serve a global, high‑end clientele.

Role & Responsibilities

  • Serve as primary point of contact for after‑sales enquiries, managing customer communication by phone, email and in‑store.
  • Coordinate service bookings and the end‑to‑end repair workflow with authorised service centres and internal watchmakers.
  • Process warranty claims, service orders and related documentation accurately and in a timely manner.
  • Provide technical guidance on maintenance, servicing intervals and product care for mechanical and quartz watches.
  • Maintain service records, track repair status, and update CRM and inventory systems to ensure traceability.
  • Manage escalations and deliver a high level of client care to preserve long‑term brand relationships.
  • Collaborate with retail, logistics and parts teams to optimise turnaround times and customer experience.

Qualifications

  • Minimum 2 years' experience in after‑sales, luxury retail or high‑end customer service, preferably within watches or jewellery.
  • Practical understanding of mechanical and quartz watch movements; formal watchmaking training is advantageous.
  • Strong written and verbal communication skills with polished, client‑facing presentation.
  • Demonstrated administrative competence with warranty processes, service order management and accurate record keeping.
  • Right to work in Australia.

Skills

After‑sales service management Warranty administration Knowledge of mechanical and quartz watch movements CRM platforms and service order systems Microsoft Office (Excel, Outlook) High attention to detail and record‑keeping Liaison with external service centres and B2B partners

Experience

At least 2 years' experience in luxury after‑sales, watch retail or an equivalent high‑end customer service environment, with direct exposure to service workflows and warranty management.

Education

Vocational qualification in Retail, Business or a related field; formal watchmaking qualification advantageous.

Workplace

The successful candidate will be located in Brisbane, Queensland, Australia. 16 luxury roles are listed in Brisbane on Cerulean, 2 posted in the last 48 hours. Across the Queensland region, Cerulean lists 26 open positions — 2 listed in the past two days. Cerulean currently advertises 184 open roles in Australia, including 5 added in the last 48 hours.

Culture

OMEGA combines historic watchmaking craftsmanship with exacting technical standards and a client‑centric service ethos. The workplace values precision, discretion and collaborative professionalism, suited to individuals who appreciate heritage, quality and continuous improvement.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.