Omega After Sales Advisor
Join Omega in Brisbane as an After Sales Advisor. Leverage customer service expertise in the luxury watch industry with The Swatch Group.
Overview
Omega, a prestigious brand under the Swatch Group, is renowned for its precision and innovation in luxury timepieces. The Swatch Group, a global leader in the watchmaking industry, offers a dynamic and supportive environment for career growth and development.
Role & Responsibilities
- Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
- Manage repair and maintenance requests, coordinating with technical teams to ensure timely completion.
- Maintain accurate records of customer interactions and service transactions.
- Offer expert advice on product care and maintenance to enhance customer experience.
- Collaborate with sales and technical teams to address and resolve customer issues efficiently.
Qualifications
- Previous experience in customer service or after-sales support, preferably in the luxury sector.
- Strong understanding of luxury timepieces and their maintenance.
- Excellent communication and interpersonal skills.
Skills
Experience
A minimum of 2 years in a customer service or after-sales role, ideally within the luxury goods industry.
Education
High school diploma or equivalent; further education in business or a related field is advantageous.
Workplace
The successful candidate will be located in Brisbane, Queensland, Australia, with easy access to Brisbane. 15 luxury roles are listed in Brisbane on Cerulean, 1 posted in the last 48 hours. Across the Queensland region, Cerulean lists 27 open positions — 1 listed in the past two days. Cerulean currently advertises 188 open roles in Australia, including 7 added in the last 48 hours.
Benefits
Competitive salary package, professional development opportunities, and employee discounts on luxury products.
Culture
Omega fosters a culture of excellence and innovation, encouraging employees to excel in a collaborative and inclusive environment. The brand values dedication and offers opportunities for professional growth within the Swatch Group's global network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.