Officine Universelle Buly Customer Service Agent

About Officine Universelle Buly

Officine Universelle Buly is a distinctive Parisian beauty house that revives the spirit of the 19th-century apothecary through exceptional cosmetics, perfumes, and artful grooming rituals. As an employer, the Maison offers a refined environment where heritage, craftsmanship, calligraphy, product expertise, and theatrical retail service converge. Its teams are invited to uphold a culture of elegance, curiosity, and precision, serving an international clientele with warmth and erudition. With boutiques conceived as immersive cabinets of beauty and a growing global presence, Officine Universelle Buly appeals to professionals who value tradition reimagined, meticulous detail, and the quiet intelligence of contemporary French luxury.

Role & Responsibilities

• Respond to customer inquiries via email, telephone, WhatsApp, and social media platforms with elegance and precision
• Advise and guide clients in discovering products, services, boutique experiences, and artisanal expertise
• Process and track customer requests within Zendesk, ensuring resolution and handoff to relevant teams
• Handle inquiries related to orders, deliveries, returns, products, and in-store experiences
• Ensure seamless escalation and follow-up of cases to headquarters, retail locations, and relevant stakeholders
• Maintain adherence to service quality standards, personalization, and attention to detail in every client interaction
• Develop comprehensive knowledge of products, services, and the brand universe to present them authentically and with enthusiasm
• Identify recurring issues and escalate feedback to contribute to continuous improvement of client experience

Qualifications

• Fluent in French and English, both written and oral
• Prior experience in customer service, client relations, retail, hospitality, or customer-facing service roles
• Demonstrated excellence in written communication and articulate verbal expression
• Strong service orientation, active listening skills, and interpersonal acuity
• Excellent organizational abilities and meticulous follow-up discipline
• Ability to manage multiple concurrent inquiries while maintaining exceptional quality standards
• Curiosity, autonomy, and capacity for rapid learning
• Proficiency with standard office software (Microsoft Office suite); experience with Zendesk or comparable ticketing systems is advantageous
• Collaborative mindset and flexibility in an international, multicultural environment
• Third language proficiency is a valuable asset

Skills

Experience

Minimum three years of experience in customer service, client relations, retail, hospitality, reception, or service-oriented roles. Familiarity with luxury, beauty, perfumery, hospitality, or cultural sectors is valued.

Education

No specific formal educational requirement stated; however, excellent written and oral communication skills are essential.

Workplace

Culture

Officine Universelle Buly cultivates a workplace where heritage, craftsmanship, and refined client service are central to every role. Employees are immersed in an environment of Parisian elegance, meticulous attention to detail, and artisanal savoir-faire, where storytelling and product knowledge are valued as highly as commercial excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.